What types of security services do you offer?

Monarch Global Security offers customized security plans which include three elite levels of security guard services and virtual monitoring services.

How can I get a quote for your services?

You can schedule an estimate by filling out our online form with your details or contacting our office directly.

How long have you been in business?

Monarch Global Security Management, Inc. has been providing security services for over thirty years.

What types of security systems do you offer?

We offer a wide range of security systems, including video surveillance, access control, burglar alarms, fire alarm systems, and home automation solutions.

Do you provide free consultations?

Yes, we offer a free security needs assessment for both residential and commercial customers.

What industries do you serve?

We serve various industries, including home security, retail, healthcare, education, government, and more.

Are your systems customizable?

Absolutely! All our security solutions are customizable to meet the unique needs of your property or business.

How secure is the remote viewing program?

Only you and those you grant access can view the remote viewing program. ID and passwords are mandatory for access, with varying access levels for different users.

What are the response times for service & repair?

Our advanced service help desk ensures quick technical support without long hold times. Most issues can be resolved immediately online, and 92% of on-site visits are scheduled within 24-72 hours.

Can I use your technology with my current camera system?

Most older cameras may not work with modern technology. Compatibility depends on their age and technical standards. However, if they meet current standards, integration is possible.

How long is my data stored?

Our DVR systems offer a minimum of 30 days of storage, with additional space available as needed. Our Virtual Video Vault program provides unlimited offsite backup.

What are the benefits of home security cameras?

Security cameras act as a deterrent for crime, assist law enforcement in identifying criminals, and protect residences from theft and vandalism.

Where do most burglaries occur in Miami?

Most burglaries in Miami happen in residential areas, particularly in single-family homes and apartments.

What are the most vulnerable points of entry into homes?

Doorways and windows are typically the most accessible entry points for burglars, as they are easily broken and provide direct access.

Is it my responsibility to test my alarm system, and if so how do I test it?

Yes, as the alarm owner, it is your responsibility to properly test your system with our central station at least once a month. To do this, contact our Central Station at 305-238-0800, place your account on test, arm your system, and trigger the alarm. Then verify with the Central Station that they received the alarm signal.

I need to change my user code, can you change it for me?

Yes, we can help you change your user codes during our normal business hours. Please contact our customer care department Monday through Friday from 8:30 AM to 5:00 PM.

How do I change the people on my emergency call list?

Updates to your emergency call list can be made online.

My alarm was triggered by mistake, what do I do now?

If your alarm was triggered accidentally, disarm the system using your code. Our central station will contact you to verify the alarm. If you haven't received a call within 60 seconds, or if you activated the 'Panic' button, contact our central station at 305-238-0800 to cancel the police.

I have a FC or 'Failure to Communicate' on my keypad. What does that mean?

'FC' indicates a failure to communicate; your alarm system is unable to contact our central station. Common causes include a disconnected telephone line, a bad digital communicator, DSL interference, or changes in telephone service providers. Test your alarm with our central station to resolve this, and if the issue persists, contact our service department.

How do I add an additional code to my alarm system?

You can contact our customer care department during normal business hours to add additional codes. Alternatively, you can download your user manual online and add codes yourself.

What is the difference between Stay, Away and Instant?

Stay: Normal exit doors are set with exit and entry delays, with motion detectors bypassed. Away: Normal exit doors are set with exit and entry delays, and motion detectors are active. Instant: Normal exit doors only have an exit delay; no entry delay, and motion detectors bypassed, typically used at bedtime.

I accidentally triggered my alarm and I have turned it off, but now it will not arm again, what's wrong?

If your alarm was triggered, to reset it, you must enter your code followed by OFF(1) two times. Once done, the alarm should set again.

What are your normal service hours?

Our normal hours of operation are Monday through Friday from 8:30 AM to 5:00 PM. For emergency services after hours, call 305-251-1900. Emergency service is available only for active customers.

What services does Access Control Systems offer?

We offer a wide range of services including installation of electric and automatic gates, gate motor repairs, and telephone entry system installations.

Do you provide free consultations?

Yes, we offer a free, no-obligation quote for gate installation and part replacement.

What are your business hours?

Our business hours are Monday to Friday from 7:00 AM to 5:00 PM. We are closed on Saturday and Sunday.

What type of security guard services does SJ Security Enforcement 2 provide?

We offer a variety of security guard services, including armed and unarmed guards, tailored to meet your specific security needs.

Are your security guards armed or unarmed?

Both options are available, depending on the level of threat present on your property.

How much does it cost to hire a security guard?

Costs vary based on location, contract details, and specific requirements. Please contact us for a detailed quote.

Is SJ Security Enforcement 2 accredited and insured?

Yes, we are a fully licensed security guard company with adequate insurance coverage.

What type of background checks do you perform on your security guards?

Our guards undergo extensive background checks including employment history, criminal records, and personal references.

What type of training do your security guards receive?

Guards receive comprehensive training to keep their skills updated and ensure professionalism in all situations.

What areas do you specialize in?

We specialize in both commercial and residential security, serving various property types and events.

What types of events do you provide security for?

MH Security and Investigation covers a variety of events including political conventions, sports events, awards shows, entertainment industry expos, and cultural events in Miami.

How does the process for event security planning work?

Our project management team meets with your event publicist to discuss security concerns and coordinate expectations with staff and volunteers.

Are your security personnel trained for special events?

Yes, our personnel are trained to be polite and professional while ensuring safety and security for all attendees.

Is it my responsibility to test my alarm system, and if so how do I test it?

Yes, it is your responsibility to test your alarm system. Most systems are programmed to send a test signal every 24 hours. To test it thoroughly, contact our Central Station at (305) 238-0800, place your account on test, arm your system, deliberately trigger the alarm, and then verify with Central Station whether the signal was received.

I need to change my user code, can you change it for me?

Yes, we can assist you with changing your user codes during normal business hours. You can contact our customer care department or change it yourself using your alarm keypad with the manual.

How do I change the people on my emergency call list?

You can change your emergency call list by contacting us at (305) 253-5162, faxing us at (305) 341-3980, or emailing us. A valid security password is required for any changes.

My alarm was triggered by mistake, what do I do now?

Enter your code to disarm the system. Our Central Station should contact you for verification. If you do not receive a call within 60 seconds, contact the Central Station at (305) 238-0800 to cancel the police.

I accidentally triggered my alarm and now it will not arm again, what’s wrong?

This may be due to your system being in memory mode after an alarm was triggered. Reset the display by pressing the ‘reset key’ or ‘9’ on older systems.

How do I add an additional code to my alarm system?

Contact our support department during business hours for assistance or download your user manual online to add codes yourself.

What is the difference between Stay and Away?

Stay: Normal exit doors are armed with exit and entry delays removed; motion detectors are bypassed. Away: Normal exit doors have exit and entry delays working, motion detectors are active.

What are your normal service hours?

Our normal hours of operation are Monday through Friday from 8:00 AM to 4:00 PM. Emergency service is available after hours for active customers.

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