What areas does Wired South service?

Wired South operates in several counties across North Carolina, including the Triad area (like Alamance, Ashe, Forsyth), the Greater Raleigh area (like Chatham, Wake, Durhum), and the Coastal area (like Beaufort, Craven, Pender). They also offer commercial services in South Carolina and Virginia.

Where can I access my home/business security system?

You can access your security, emergency response, and home automation systems through specific customer portals for various providers such as Alarm.com, Security Central, or Control4.

How much does a system cost?

The price of a security system varies based on factors including the size of the property and the type of services required. Wired South collaborates with clients to determine their needs.

Can I request installation of different products than what Wired South offers?

Typically, Wired South cannot guarantee the integrity of products not on their list. However, limited services are available for Owner Furnished Equipment (OFE).

What is the average installation time for services?

Average installation times vary by service; for example, a TV installation can take about 1 hour, whereas an entry-level alarm installation can take approximately 3.5 hours.

What should I do if my doorbell camera is offline?

This issue may occur due to network changes. Follow specific steps for re-integration, such as rebooting the device and adding it back through the Alarm.com app.

What can I do if my thermostat isn't working?

You can try power cycling the thermostat. If it doesn’t work, submit a request through the email for further assistance.

What should I do if my garage door isn't opening or closing?

This may also be due to network changes affecting connectivity. Specific troubleshooting steps are recommended in these cases.

What should I do if I have a hardwired connection but no network access?

This can happen due to alterations in your computer's network settings. A network reset may be necessary.

What is the consultation process like?

The consultation process begins with filling out our request form, followed by an initial phone discussion to understand your needs. We then schedule an on-site consultation to assess your project requirements.

How long do consultations typically take?

Most consultations last between 30 minutes and 2 hours, with 1 hour being the most common duration.

Do you provide support after installation?

Yes, we offer ongoing support after the installation to assist with any issues that may arise.

Do I need a landline phone for my security system?

No. Cellular or IP communication are both options for transmission of alarm signals to the central station.

If I change my phone service provider, will the security system still work?

Most phone service providers will work with the security system. Check with your new telephone provider to see if their service will be compatible with security systems. Always test the alarm system before the telephone technician leaves to confirm successful communication to the central station.

How do I test my security system?

Call our central station at 1-800-438-4171 and have them put your account on "test". You will need your verbal password in order to put the account on "test". After they have put the account on test, arm the system and trip the alarm. Let the siren sound for 30 seconds before disarming the system. Call our central station back to see if they have received an alarm signal. If they have not received a signal, call our service department at 919-389-9426 to schedule a service call.

My keypad is beeping fast and displaying a “trouble” or “check” condition. What do I do?

First, check to see if you have power. If you have power, check to see if the outlet that the alarm power supply transformer is plugged into has power. If you have power your system should display "AC" on the keypad. If your system displays "BAT", then the battery at the control panel needs to be replaced. If your system displays "CHECK" and a zone number, this probably corresponds to a wireless device needing the battery replaced. If your system displays "bF", this indicates that the cellular or IP communicator is losing signal. If you have any questions, call our service department at 919-389-9426.

How do I change my security system call list?

Call our central station at 1-800-438-4171 and have your verbal password. They can update your contact list.

I am moving. What do I need to do?

If you are moving and staying in North Carolina, call our service department at 919-389-9426 to have them schedule an install date for your new home and transfer service. Please give us a 30 day notice.

I would like to update my security system. How would I do that?

Call our service department at 919-389-9426.

What services does Cary Alarm specialize in?

Cary Alarm specializes in commercial security systems, including fire alarms, burglar alarms, IP & analog video surveillance, access control, and system monitoring.

Where does Cary Alarm provide services?

Cary Alarm provides services throughout North and South Carolina and the surrounding states.

How can I contact Cary Alarm for inquiries?

You can contact Cary Alarm by phone at 919-469-4690 or via email at sales@caryalarm.com. You can also fill out the contact form on their website.

What areas do you serve?

We proudly serve Raleigh, Durham, Cary, Chapel Hill, Apex, Wake Forest, and the entire Triangle area in North Carolina.

Do you offer warranties on your installations?

Yes, we provide a one-year warranty on parts and labor for all installations.

Can you help with home automation?

Absolutely! We specialize in integrating smart home automation systems tailored to your needs.

What types of security cameras do you offer?

We offer a wide range of security cameras including IP cameras, dome cameras, bullet cameras, and specialized licenses plate recognition cameras.

Do you provide free consultations?

Yes, we provide free consultations to assess your security needs and create a customized plan.

What is the warranty on your security systems?

We offer an outstanding warranty on all of our systems to ensure long-term reliability.

What types of services do you offer?

We provide a variety of services including private investigation, armed/unarmed security, criminal investigations, technical surveillance, and executive protection.

Are your investigators licensed?

Yes, Rock Security Services is a fully insured professional investigation agency licensed by the North Carolina Private Protection Services board.

How can I contact you?

You can reach us by phone at 919.818.7981 or email us at info@rocksecurityservices.com.

Do you offer free consultations?

Yes, we offer consultations for our services to better understand your needs.

What are your service offerings?

We provide a variety of services including Network Solutions, Security Solutions, Healthcare Solutions, and AV Solutions.

How long has Pathway Technologies been in business?

Pathway Technologies, Inc. was established in 2008, giving us over 15 years of experience in technology integration.

Where are your offices located?

We have multiple offices located in Raleigh, Charlotte, Kernersville, Norcross, Savannah, Jacksonville, Richmond, and Columbia.

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