How Does Remote Connect 2.0 Work?

Available on most newer alarm panels, Remote Access allows remote control to your alarm system via your smartphone or internet connection. If you are going away on vacation or will be out of town, call us, and we will alert our monitoring company.

How do I get started with my keypad?

Your user code is the 4-digit code that you assigned at the time of installation. This code is used to arm and disarm your device.

How do I put my system in 'test mode'?

Call our central station at 215-969-3711, provide your account number and passcode, and inform them you want to put your system 'on test'.

How do I establish my call list?

A Call List is the people you'd like contacted by our monitoring station after an alarm activation. You'll receive a call to set this up once your account is created.

What do I do during a false alarm?

Our monitoring company will call your call list in order. If there's no response, the police are dispatched; fire alarms automatically summon help.

What happens during a power outage?

Your system is equipped with a backup battery that should last between 6 to 24 hours depending on the size.

How do I replace batteries?

When the battery is low, 'low bat' will appear on the keypad. Contact us to send new batteries, and we'll cover the shipping costs.

How does billing work?

We bill for monitoring every 6 months or annually and accept all major credit cards, cash, checks, or money orders.

My keypad is beeping. What do I do?

Check the keypad for messages. If multiple alerts display, press the star (*) key to cycle through them.

What is knob and tube wiring?

Knob and tube wiring is a type of electrical wiring used from the late 1800s to the 1950s, known for its bad connections and higher risk of electrical fire.

Why should I replace my knob and tube wiring?

Replacing knob and tube wiring is important for enhancing safety, increasing property value, and ensuring compliance with modern electrical codes.

What services do you offer?

We provide comprehensive security consulting services tailored to your specific needs.

How can I contact you?

You can reach us at (215) 750-6466 or email us at info@marktekinc.com.

What types of security systems do you install?

We install a variety of security systems including video surveillance, access control, crisis management, and fire alarms.

Do you offer maintenance services for installed systems?

Yes, we provide comprehensive maintenance services for all types of security and building systems we install.

Can we get free estimates for installations?

Absolutely, we offer free consultations and estimates for all our services.

What kind of energy services do you provide?

We provide energy services like performance contracting, optimization services, and solar energy solutions.

What services do you offer?

We provide home automation, electrical services, security solutions, audio/video setups, and wellness solutions.

Do you offer free consultations?

Yes, we offer free consultations to discuss your smart home needs and how we can help.

What are your business hours?

We are open Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 10:00 AM to 3:00 PM.

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