What services do you provide?

We offer a range of electronic security alarm solutions including commercial and residential security, security camera systems, card and keypad entry systems, audio and video intercoms, and commercial fire alarm systems.

How long have you been in business?

Our company has been serving the Omaha area since 1995, providing quality security systems for both residential and business customers.

What are your hours of operation?

We are open Monday through Friday from 8:00 AM to 5:00 PM, by appointment only.

How can I contact you?

You can reach us at (402) 554-4321 for general inquiries, or (800) 800-1600 for monitoring services. You may also send us an email at info@prosecurityomaha.com or sales@prosecurityomaha.com.

What are the hours of technical support?

We offer 24/7/365 technical support at 877-726-4617.

How do I initiate a warranty exchange?

To initiate a warranty exchange, contact us at 877.726.4617 with your REI part number, serial number, VIN #, and reason for the exchange.

What should I do if my product is not covered under warranty?

Please confirm coverage details when contacting us to avoid unexpected charges.

Why is my computer running slow?

This can happen due to several reasons, such as low memory, too many background processes, or outdated software. With our Endpoint Management services, we monitor performance and can help clean up unnecessary applications, optimize startup programs, and ensure your system stays updated and secure.

Why do I keep getting software update notifications?

Our system often pushes updates to your endpoint for security and performance. If you’re receiving repeated alerts, it may be due to pending restarts or failed updates. Please reach out—our support team can verify update success or troubleshoot any issues remotely.

My antivirus keeps alerting me—am I at risk?

Not necessarily. Many alerts are just notifications of blocked threats or suspicious activity. As part of our agreement, we actively monitor threats. If you’re unsure, forward the alert to us, and we’ll investigate to ensure you're fully protected.

I can’t connect to my company’s network or VPN—what should I do?

Connectivity issues can stem from local network problems, outdated VPN clients, or firewall settings. Contact us, and we’ll remotely diagnose the issue. If needed, we can reset your VPN configuration or walk you through reconnection steps.

How do I request support?

You can contact our support team by Email: help@connectivetechsolutions.com or Phone: 402-382-9924. We prioritize requests based on urgency, and all service agreement clients receive guaranteed response times.

How often are security patches and software updates installed?

We schedule critical security patches and standard updates on a routine basis—typically weekly or bi-weekly—to ensure your systems remain secure without interrupting your workflow.

What happens if my device gets infected with malware?

Don’t panic! Our endpoint protection software detects and contains most threats automatically. If a device is compromised, contact us immediately. We’ll remotely investigate, remove the threat, and ensure your system is fully restored.

Can you help with setting up new devices?

Yes! As a service agreement client, you're eligible for assistance with onboarding new endpoints. We’ll ensure the new device is properly secured, connected to your network, and managed under our monitoring system.

Do you provide support outside of business hours?

We offer extended and emergency support depending on your service level agreement. If you need after-hours support, please refer to your contract or contact us directly to check your eligibility.

How do I know if my endpoint is being monitored?

If you’re under our service agreement, your device runs a lightweight agent that communicates with our monitoring platform. You’ll notice scheduled updates and proactive alerts from our team—rest assured, we’re watching your system so you don’t have to.

What services does SEi offer?

SEi offers a wide range of security solutions including residential and commercial security systems, fire alarm and monitoring, video surveillance, and access control.

Do you provide 24/7 monitoring?

Yes, SEi provides 24/7 monitoring services for security, fire, and CO detection.

How can I request a free quote?

You can call us at 800-334-3272 or fill out the quote request form on our website.

What types of hardware do you offer?

We provide a wide range of hardware products, including residential and commercial hardware items, tools, and specialty accessories.

Can I get a consultation for my hardware needs?

Absolutely! We offer free consultations and quotes for all our hardware solutions.

Do you install security systems?

Yes, we specialize in the supply and installation of security systems, tailored to your property.

Where do you install ADT security systems around Omaha, NE?

We install ADT-monitored security systems in Omaha and nearby cities including Bellevue, Gretna, Elkhorn, Papillion, Bennington, La Vista, Fremont, Plattsmouth, and more.

What ADT packages are available in the Omaha area?

We offer several ADT packages for homes and businesses in Omaha, including Security Starter, Front Door Protection, Video Essentials, and Total Safety. All plans feature 24/7 alarm monitoring and smart home integration using the ADT+ app.

Do you install ADT security cameras and video surveillance in Omaha?

Yes! We provide professional installation of ADT security cameras across Omaha and surrounding areas. Our video surveillance options include indoor and outdoor HD cameras, wireless systems, doorbell cameras, and live remote viewing features.

Can I connect my ADT system to smart home devices?

Absolutely. Our ADT systems in Omaha integrate with smart locks, thermostats, garage doors, lights, and more. You can control your smart home alarm system using the ADT+ mobile app, Alexa, or Google Assistant.

Why choose ADT Omaha from Big Red Alert, Inc.?

ADT Omaha is your locally owned and operated ADT Authorized Dealer, serving the Omaha metro since 2006. We offer professional installation, responsive support, and reliable alarm monitoring—making us one of the most trusted security companies in Nebraska.

What types of security systems do you offer?

We provide video security, intrusion/burglar alarm systems, home automation, and cloud solutions.

How can I contact you for service?

You can reach us at 402-203-4184 for any inquiries or service requests.

Do you provide installation services?

Yes, we offer installation services for all our security systems.

What regions do you service?

We primarily service the Omaha, Nebraska area, but our reach may extend to surrounding regions.

What types of events does Frontline provide security for?

Frontline manages security for a variety of events, including music festivals, corporate events, video productions, and evictions.

How long has Frontline been in the security business?

Frontline has over 20 years of experience in managing event security in the Omaha area.

How can we plan our special event security with Frontline?

You can contact Frontline directly to discuss your specific security requirements and they will tailor a solution for your event.

What security services do you offer?

We offer a range of services including home security consultations, business security systems, drone detection, and smart home integration.

How can I prepare for a security consultation?

Before a consultation, understand your property thoroughly—consider size, existing vulnerabilities, and specific security needs.

What technology do you use in your security systems?

Our systems utilize advanced technologies including AI, machine learning, and IoT for enhanced monitoring and security.

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