What We Offer
Support Services
IT Help Desk
Provide support for tech issues and endpoint management, ensuring quick resolution of client issues.
Connective Tech Solutions
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Really appreciated the help with setting up our home audio/video system. The staff was knowledgeable and very friendly. Would definitely use them again.
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Great service for our CCTV installation. They were professional, and everything works as promised. Would recommend them to others!
Frequently asked questions
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Why is my computer running slow?
This can happen due to several reasons, such as low memory, too many background processes, or outdated software. With our Endpoint Management services, we monitor performance and can help clean up unnecessary applications, optimize startup programs, and ensure your system stays updated and secure.
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Why do I keep getting software update notifications?
Our system often pushes updates to your endpoint for security and performance. If you’re receiving repeated alerts, it may be due to pending restarts or failed updates. Please reach out—our support team can verify update success or troubleshoot any issues remotely.
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My antivirus keeps alerting me—am I at risk?
Not necessarily. Many alerts are just notifications of blocked threats or suspicious activity. As part of our agreement, we actively monitor threats. If you’re unsure, forward the alert to us, and we’ll investigate to ensure you're fully protected.
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I can’t connect to my company’s network or VPN—what should I do?
Connectivity issues can stem from local network problems, outdated VPN clients, or firewall settings. Contact us, and we’ll remotely diagnose the issue. If needed, we can reset your VPN configuration or walk you through reconnection steps.
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How do I request support?
You can contact our support team by Email: help@connectivetechsolutions.com or Phone: 402-382-9924. We prioritize requests based on urgency, and all service agreement clients receive guaranteed response times.
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How often are security patches and software updates installed?
We schedule critical security patches and standard updates on a routine basis—typically weekly or bi-weekly—to ensure your systems remain secure without interrupting your workflow.
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What happens if my device gets infected with malware?
Don’t panic! Our endpoint protection software detects and contains most threats automatically. If a device is compromised, contact us immediately. We’ll remotely investigate, remove the threat, and ensure your system is fully restored.
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Can you help with setting up new devices?
Yes! As a service agreement client, you're eligible for assistance with onboarding new endpoints. We’ll ensure the new device is properly secured, connected to your network, and managed under our monitoring system.
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Do you provide support outside of business hours?
We offer extended and emergency support depending on your service level agreement. If you need after-hours support, please refer to your contract or contact us directly to check your eligibility.
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How do I know if my endpoint is being monitored?
If you’re under our service agreement, your device runs a lightweight agent that communicates with our monitoring platform. You’ll notice scheduled updates and proactive alerts from our team—rest assured, we’re watching your system so you don’t have to.
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