What services do you offer?

We offer a variety of services including residential and commercial security solutions, alarm systems, access control, camera systems, and locksmith services.

How do I schedule a free security analysis?

You can contact us directly via phone at 919-774-3005 or fill out our Request a Quote form on our website.

What are your hours of operation?

Our business hours are Monday to Friday from 9:00 AM to 5:00 PM and Saturday from 10:00 AM to 3:00 PM. We are closed on Sundays.

What types of environments do you serve?

MSS serves various environments including agricultural, construction, entertainment, industrial, and retail sectors.

Can I access surveillance on my mobile device?

Yes, you can view your site from any computer, tablet, or mobile device.

Do you offer monitoring services for your cameras?

Yes, MSS provides an optional live monitored video feed, available 24/7 or based on your scheduling needs.

What services do you provide?

We specialize in site surveillance cameras, job site internet and WiFi services, and site security solutions.

How can I contact you for support?

You can reach us at +1 800-414-2297 or via email at info@sitesecuritysystems.com.

What services does SAT provide?

SAT supports and enhances security at NC State University, including providing the Security Master Plan and various technology solutions.

Where can I find information regarding regulations and rules?

Regulations related to the purchase, installation, and operation of electronic security systems can be found in our documentation.

What should I do in case of adverse weather?

Details about door schedule changes or other protocols under adverse weather conditions are outlined in our support materials.

What is the consultation process like?

The consultation process begins with filling out our request form, followed by an initial phone discussion to understand your needs. We then schedule an on-site consultation to assess your project requirements.

How long do consultations typically take?

Most consultations last between 30 minutes and 2 hours, with 1 hour being the most common duration.

Do you provide support after installation?

Yes, we offer ongoing support after the installation to assist with any issues that may arise.

Do I need a landline phone for my security system?

No. Cellular or IP communication are both options for transmission of alarm signals to the central station.

If I change my phone service provider, will the security system still work?

Most phone service providers will work with the security system. Check with your new telephone provider to see if their service will be compatible with security systems. Always test the alarm system before the telephone technician leaves to confirm successful communication to the central station.

How do I test my security system?

Call our central station at 1-800-438-4171 and have them put your account on "test". You will need your verbal password in order to put the account on "test". After they have put the account on test, arm the system and trip the alarm. Let the siren sound for 30 seconds before disarming the system. Call our central station back to see if they have received an alarm signal. If they have not received a signal, call our service department at 919-389-9426 to schedule a service call.

My keypad is beeping fast and displaying a “trouble” or “check” condition. What do I do?

First, check to see if you have power. If you have power, check to see if the outlet that the alarm power supply transformer is plugged into has power. If you have power your system should display "AC" on the keypad. If your system displays "BAT", then the battery at the control panel needs to be replaced. If your system displays "CHECK" and a zone number, this probably corresponds to a wireless device needing the battery replaced. If your system displays "bF", this indicates that the cellular or IP communicator is losing signal. If you have any questions, call our service department at 919-389-9426.

How do I change my security system call list?

Call our central station at 1-800-438-4171 and have your verbal password. They can update your contact list.

I am moving. What do I need to do?

If you are moving and staying in North Carolina, call our service department at 919-389-9426 to have them schedule an install date for your new home and transfer service. Please give us a 30 day notice.

I would like to update my security system. How would I do that?

Call our service department at 919-389-9426.

What are your hours of operation?

Our hours are Monday-Friday 8:30 AM-5:00 PM.

There are so many companies offering security. Why is your company better?

Our advantage lies in our commitment to quality and personalized service, along with high-quality equipment. We aim for 100% customer satisfaction regardless of the size of your needs.

I already have a security system but I’m unhappy with my current company. Can I switch my monitoring over to your company using my same equipment?

Yes, you can switch your monitoring as long as we can program your current system. If programming is not possible, we offer affordable upgrades that usually only require a new control panel and keypad.

Do you offer services other than security?

Yes, we specialize in surveillance equipment, doorbell cameras, stereo speakers/surround sound systems, structured wiring for new construction, and WiFi networks.

Is your monitoring/central station located in North Carolina?

Yes, both central stations we utilize are located in North Carolina.

Can you install a security system even if our home was not pre-wired for security?

Yes, we provide the latest wireless technology for homeowners not pre-wired for security.

If you do not require contracts, how does your business operate?

We customize systems based on individual needs and charge only for the system including equipment and installation on the day of installation. There are no activation fees or hidden charges.

Do I have to have a credit card in order to obtain monitoring service?

No, monitoring can be paid quarterly with cash or check.

How much is your monitoring service?

Our standard monitoring service is $29 per month, which includes a wireless cellular communicator and the remote smart app at no extra charge.

Your company advertises, 'No Contracts.' What’s the catch?

There is no catch! We will never require customers to sign a contract for security monitoring.

What types of security services do you offer?

We offer a wide range of security services, including access control systems, closed-circuit television, IP video systems, fire and life safety systems, and vehicle control.

Do you provide emergency services?

Yes, we provide 24/7 emergency service for security systems to address any urgent needs.

How can I contact you for hiring or job inquiries?

You can send your resumes or inquiries to hiring@dsisecurity.net or call us at 919-878-1911.

What services does Cary Alarm specialize in?

Cary Alarm specializes in commercial security systems, including fire alarms, burglar alarms, IP & analog video surveillance, access control, and system monitoring.

Where does Cary Alarm provide services?

Cary Alarm provides services throughout North and South Carolina and the surrounding states.

How can I contact Cary Alarm for inquiries?

You can contact Cary Alarm by phone at 919-469-4690 or via email at sales@caryalarm.com. You can also fill out the contact form on their website.

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