In the case of an emergency how can I contact someone immediately?

For an immediate response, please call our service line at: 1-800-207-1467 or 1-570-231-9276.

If I change my phone number, name, or any other info, who do I contact?

It is very important to notify Surrounded by Security of any changes in your personal information such as a change in phone number or service carrier. Please call the office at 1-866-788-0998.

How do I change my alarm code?

Using your keypad, first enter your old 4 digit code, then press 802, followed by your new four digit code twice.

How do I add a secondary user code?

To add a new secondary user code, enter your main code, then 803, and enter a new 4 digit code.

What is the difference between "STAY" mode and "AWAY" mode when you arm your system?

In STAY mode, only the perimeter is secured. In AWAY mode, motion sensors are activated in addition to the perimeter.

How can I make my alarm panel "talk" when doors or windows are opened?

Enter your four digit code, then press 9 on the keypad to turn on or off chime mode.

Can I change the volume on my talking alarm panel?

Press the # key and 2 to start, then press 3 to increase the volume or 6 to decrease it.

What should I do if my alarm is reporting a low battery?

You will need a service call to replace the battery, or you can request guidance over the phone to change it yourself.

How can I tell which battery needs to be replaced?

Press the * button twice to identify which device has a low battery.

My alarm panel keeps beeping, how can I make it stop?

Enter your four digit code and then press OFF. Then call us at 1-866-788-0998 to diagnose the problem.

How can I change the time display on my panel?

Enter your four digit code and press #63. Follow the prompts to adjust the time and date.

I didn't get a bill this month. Where should I send my payment?

Please send payments to: Surrounded by Security / PO Box #16 / Nescopeck PA 18635.

CCTV Nearby | Discover CCTV installers in Nescopeck, Luzerne County

CCTV installers in Nescopeck, Luzerne County

ICU Security & Technologies Inc.

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Surrounded by Security, Inc.

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CCTV installers in Nescopeck, Luzerne County

ICU Security & Technologies Inc.

Surrounded by Security, Inc.

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