How do I contact Solid Security support?

You can reach our support team via phone at 904-217-2891, email at tom@solidsecurityusa.com , or by submitting a request with the appropriate form above.

What are your support hours?

Office hours are 8:00 am – 5:00 pm EST. Gallagher after hours support for critical issues is available at 1-866-922-7329.

How do I reset my security system password or access credentials?

For security reasons, password resets must be requested by an authorized account holder. Contact support, and we will guide you through the secure reset process.

My system is showing an error message. What should I do?

Try checking for any power or network issues, then restart the system or control panel. If the issue persists, note the error code and contact support for further assistance.

How do I schedule a maintenance check for my security system?

You can schedule routine maintenance by contacting us or submitting a request in the form above. Regular check-ups are recommended for optimal performance.

What should I do if my alarm goes off and there was no attempt?

If your alarm triggers without an attempt, silence it via your security panel or mobile app and then contact us to diagnose the issue.

How do I update my emergency contacts or monitoring preferences?

To update your emergency contact list or monitoring settings, please contact us to verify your identity before we can make the update.

Do you offer remote support for troubleshooting?

Yes, many issues can be resolved remotely. Our technicians can guide you through troubleshooting or remotely access certain system functions.

How does the camera registry work?

The St. Johns County Sheriff's Office camera registry allows residents and business owners to register their cameras in an online portal accessible only by law enforcement for investigative purposes. This facilitates quicker location of nearby cameras during emergencies or investigations.

How much does it cost to register my cameras?

There is no cost or additional hardware needed to register a camera. The registry allows police to know camera locations and request footage from owners without requiring a police visit.

Can the St. Johns County Sheriff's Office remotely access my cameras at any time?

No. The police will only know where cameras are located in case of a crime, but they cannot access the cameras directly.

Who has access to the camera map?

Only authorized personnel from the St. Johns County Sheriff's Office can access the camera registry map.

Can I unsubscribe from the camera registry and change or delete my information?

Yes, you can unsubscribe and manage your registration information by contacting connect@fusus.com.

Is my camera information subject to public disclosure?

No, the camera registry data is classified as protected non-public data, only accessible by authorized users.

Will the St. Johns County Sheriff's Office have a real-time streaming option?

Yes, with the Axon FususCORE device, real-time streaming can be activated by camera owners during emergency situations.

Can my cameras be accessed without my knowledge?

No, explicit written permission from the camera owner is required for access, and camera settings are controlled by the owner.

Can the police department override my access settings?

No, access settings cannot be overridden remotely by law enforcement or Axon Fusus.

Can the registry integrate doorbell cameras?

Yes, the system can work with most commercially available cameras, including doorbell cameras, but requires authorization from both the camera owner and the camera company.

How does the panic button functionality work?

Users can use a smartphone app to send alerts to first responders and activate camera streaming during emergencies.

Will facial recognition technology be used?

No, Axon Fusus does not utilize or integrate with facial recognition technology.

Does Axon Fusus utilize artificial intelligence?

Yes, but only for rapid searches of provided video and not for facial recognition. AI may help recognize weapons or vehicles of interest.

Is the Axon FususCORE secure?

Yes, it uses AES 256-bit encryption and a secure connection via TLS 1.3 to protect data.

Is Axon FususONE Secure?

Yes, it adheres to CJIS standards with strict encryption and access restrictions.

What services does Southeast Telephone offer?

We provide phone and intercom installation, VoIP services, security camera installation, and computer network cabling.

Do you provide a free estimate for services?

Yes, we offer free estimates to our customers.

How long has your business been operating?

Southeast Telephone has been in business for over 30 years.

What types of security systems do you offer?

We provide a variety of security systems including home alarm systems, smart home security, commercial security alarms, CCTV camera installations, and fire alarm systems.

Do you offer free consultations?

Yes, we offer free consultations to assess your security needs and recommend appropriate solutions.

Are your security systems professionally monitored?

Yes, we provide options for professionally monitored security systems to ensure prompt response in case of emergencies.

What areas do you serve?

We serve Jacksonville, Fort Lauderdale, St. Augustine, West Palm Beach, Plantation, Davie, Coral Springs, and surrounding areas.

What services do you offer?

We provide smart home automation, low-voltage lighting, audio systems, video surveillance, access control systems, and more for residential and commercial properties.

Do you offer consultations?

Yes, we offer consultations to discuss your specific needs and tailor our services accordingly.

What are your business hours?

Our business hours are Monday to Friday from 9:00 AM to 5:00 PM. We are closed on weekends.

What services do you offer?

We provide a full range of security services including camera systems, smoke detectors, fire systems, and various low voltage wiring options.

Do you offer discounts for veterans and first responders?

Yes, we offer a 10% discount to all veterans, active duty, first responders, and police.

What areas do you service?

We service the Greater Jacksonville area, including Palm Coast, Gainesville, and St. Marys.

What types of security systems do you offer?

We offer a range of security solutions including CCTV installation, alarm systems, and monitoring services for both residential and commercial properties.

Do you provide free consultations?

Yes, we provide free consultations to assess your security needs and recommend the best solutions.

What areas do you cover?

We cover Florida, Georgia, and South Carolina.

Do you offer 24/7 support?

Yes, our support team is available 24/7 to assist with any issues or inquiries.

CCTV Nearby | Discover CCTV installers in Florida, Orange Park

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CCTV installers in Florida, Orange Park

Solid Security, LLC

Connect St. Johns

Dependent Technologies LLC.

USAlarm

Southeast Telephone and Intercom, LLC

Kentronix Security

Integrated Access Solutions

Atlantic Detection Systems, Inc.

Security Center USA

Security Engineering and Designs, Inc

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