What types of security systems do you offer?

We offer a wide range of security systems, including video surveillance, access control, burglar alarms, fire alarm systems, and home automation solutions.

Do you provide free consultations?

Yes, we offer a free security needs assessment for both residential and commercial customers.

What industries do you serve?

We serve various industries, including home security, retail, healthcare, education, government, and more.

Are your systems customizable?

Absolutely! All our security solutions are customizable to meet the unique needs of your property or business.

How secure is the remote viewing program?

Only you and those you grant access can view the remote viewing program. ID and passwords are mandatory for access, with varying access levels for different users.

What are the response times for service & repair?

Our advanced service help desk ensures quick technical support without long hold times. Most issues can be resolved immediately online, and 92% of on-site visits are scheduled within 24-72 hours.

Can I use your technology with my current camera system?

Most older cameras may not work with modern technology. Compatibility depends on their age and technical standards. However, if they meet current standards, integration is possible.

How long is my data stored?

Our DVR systems offer a minimum of 30 days of storage, with additional space available as needed. Our Virtual Video Vault program provides unlimited offsite backup.

What are the benefits of home security cameras?

Security cameras act as a deterrent for crime, assist law enforcement in identifying criminals, and protect residences from theft and vandalism.

Where do most burglaries occur in Miami?

Most burglaries in Miami happen in residential areas, particularly in single-family homes and apartments.

What are the most vulnerable points of entry into homes?

Doorways and windows are typically the most accessible entry points for burglars, as they are easily broken and provide direct access.

Is it my responsibility to test my alarm system, and if so how do I test it?

Yes, as the alarm owner, it is your responsibility to properly test your system with our central station at least once a month. To do this, contact our Central Station at 305-238-0800, place your account on test, arm your system, and trigger the alarm. Then verify with the Central Station that they received the alarm signal.

I need to change my user code, can you change it for me?

Yes, we can help you change your user codes during our normal business hours. Please contact our customer care department Monday through Friday from 8:30 AM to 5:00 PM.

How do I change the people on my emergency call list?

Updates to your emergency call list can be made online.

My alarm was triggered by mistake, what do I do now?

If your alarm was triggered accidentally, disarm the system using your code. Our central station will contact you to verify the alarm. If you haven't received a call within 60 seconds, or if you activated the 'Panic' button, contact our central station at 305-238-0800 to cancel the police.

I have a FC or 'Failure to Communicate' on my keypad. What does that mean?

'FC' indicates a failure to communicate; your alarm system is unable to contact our central station. Common causes include a disconnected telephone line, a bad digital communicator, DSL interference, or changes in telephone service providers. Test your alarm with our central station to resolve this, and if the issue persists, contact our service department.

How do I add an additional code to my alarm system?

You can contact our customer care department during normal business hours to add additional codes. Alternatively, you can download your user manual online and add codes yourself.

What is the difference between Stay, Away and Instant?

Stay: Normal exit doors are set with exit and entry delays, with motion detectors bypassed. Away: Normal exit doors are set with exit and entry delays, and motion detectors are active. Instant: Normal exit doors only have an exit delay; no entry delay, and motion detectors bypassed, typically used at bedtime.

I accidentally triggered my alarm and I have turned it off, but now it will not arm again, what's wrong?

If your alarm was triggered, to reset it, you must enter your code followed by OFF(1) two times. Once done, the alarm should set again.

What are your normal service hours?

Our normal hours of operation are Monday through Friday from 8:30 AM to 5:00 PM. For emergency services after hours, call 305-251-1900. Emergency service is available only for active customers.

What services does Access Control Systems offer?

We offer a wide range of services including installation of electric and automatic gates, gate motor repairs, and telephone entry system installations.

Do you provide free consultations?

Yes, we offer a free, no-obligation quote for gate installation and part replacement.

What are your business hours?

Our business hours are Monday to Friday from 7:00 AM to 5:00 PM. We are closed on Saturday and Sunday.

What types of low-voltage systems do you install?

We specialize in various low-voltage systems including structured cabling, fiber optics, and wireless solutions.

Do you provide security system installations?

Yes, we offer comprehensive security systems, integrating high-definition cameras, motion sensors, and alarms.

Can you assist with access control systems?

Absolutely, we provide tailored access control solutions including biometric, keycard, and RFID systems.

What services do you offer?

We offer a wide range of security solutions including home security systems, fire and safety products, and home automation.

How can I get a quote for your services?

You can call us at (305) 563-8665 or fill out the form on our website to receive a free quote for your residential security system.

What are your business hours?

We are open Monday through Friday from 9 AM to 7 PM, and Saturday and Sunday from 9 AM to 5 PM.

What types of security systems do you offer?

We offer a range of systems including residential security, business security, and home automation solutions, tailored to fit your specific needs.

Do you provide free consultations?

Yes, we offer a free consultation to help you determine the best security solution for your home or business.

What areas do you serve?

Our service areas include Miami, Fort Lauderdale, and surrounding South Florida regions.

Are you a certified contractor?

Yes, Alarm Brokers of Florida is a Certified Government Contractor and a Women-Owned Small Business.

What is remote guarding?

Remote guarding utilizes technology to monitor properties from off-site locations, allowing for quick responses to security breaches.

How can I protect my home from tech-savvy burglars?

Ensure your security systems are updated with the latest technology and consider professional monitoring services to enhance your defenses.

What services does Regions Security offer?

Regions Security specializes in CCTV systems, remote monitoring, security guard services, and more.

What is cloud-based surveillance?

Cloud-based surveillance is a system where video footage captured by surveillance cameras is stored and accessed through cloud servers over the internet, providing remote accessibility and scalability.

What is Edge IP Open Cloud Platform?

The Edge IP Open Cloud Platform means you can use any IP camera. Much like mobile phone carriers allow you to bring your own device, American Edge IP lets you bring your own cameras into our system, protecting the investment you've made.

How does cloud-based surveillance differ from traditional surveillance systems?

Unlike traditional systems that store footage locally, cloud-based surveillance stores footage on remote servers, allowing for remote access, automatic backups, and scalability.

Is cloud-based surveillance secure?

Yes, reputable providers implement robust security measures, including encryption and regular audits, to ensure the protection of your video footage.

What are the advantages of Edge IP's Open Cloud Platform?

Advantages include secure remote access, automatic backups, scalability, and often lower upfront costs compared to traditional systems.

Can I access my Edge IP Open Platform surveillance footage from a mobile device?

Yes, the platform supports access from both iOS and Android mobile devices.

What types of security services do you offer?

We provide both private and commercial security services, including consultation on cybersecurity and strategies for dealing with emerging threats.

How can I contact Haynes Security Services for more information?

You can reach us by phone at +19544453779 or via email at info@haynessecurityservices.com.

Where is your office located?

Our office is located at 7900 NW 27th Ave, Miami, Florida 33147, United States.

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