What are common causes of false fire alarms?

False fire alarms can be caused by poor building maintenance, improperly placed detectors, dirty detectors, use of aerosol sprays, cigarette smoke, damaged fire alarm systems, cooking fumes, and even small insects interfering with the alarm.

How can false fire alarms be minimized?

To reduce false fire alarms, avoid smoking near detectors, use exhaust fans when cooking, ensure proper ventilation, maintain and clean detectors regularly, and consider upgrading to smart smoke detectors.

What services does Chartsec Services offer?

Chartsec Services specializes in bespoke residential and applied security systems, corporate consultancy, maritime and media security, journey management, training courses, and more.

What is the experience of the team?

The team includes ex-serving military and police security professionals with in-theatre experience and recognized security qualifications.

Is there any monthly cost or subscription fees?

No, we do not charge any ongoing costs or hidden fees. You will own your system from the start, and a maintenance contract will be offered after your warranty expires.

I have pets, can I still have an alarm system?

Yes, we install pet-friendly PIR detectors that ignore pets up to 38 kg (85 lb), although cats might cause occasional false alarms.

Will I be able to set my system at night?

Absolutely! We standardly program this feature and can customize it according to your specific needs.

Can I control my system via a smartphone app?

Yes, our Smart System allows you to manage your system through a smartphone app.

Is my system recognized by my insurance company?

Yes, we use professional-grade equipment that meets PD6662:2010 standards, which is recognized by home insurance companies.

Do I need an outside bell box?

It's your choice. Our systems can contact you directly via your telephone line without needing a bell box, but we do suggest using a dummy box if you opt-out.

What brand of equipment do you use?

We use equipment from Visonic, a trusted name in security products, and we are proud to be a Visonic Platinum Installer.

What services does your Helpdesk offer?

Our Helpdesk offers 24/7 support, allowing customers to submit various requests and receive timely updates on their progress.

How can I access the Helpdesk?

You can reach our Helpdesk at 0345 4303 999 or through our user-friendly platform.

Are your services catered to specific needs?

Yes, we offer personalised and customised solutions tailored to meet specific customer requirements.

What can I expect in terms of service response?

We strive for efficiency by optimising workflows, ensuring swift responses and timely issue resolution.

Are alarms awfully messy?

Not at all, as we ensure all cables are hidden properly. A site survey can help determine the cable routes to minimize disturbance to your home. We also offer wireless options to avoid cables.

I already have an alarm that’s not working, can you repair it?

Yes, we can attempt to repair any alarm system, even if it wasn’t originally installed by us. Alternatively, we can provide a quote to upgrade your existing system to meet the latest standards.

I have a cat/dog, they would set an intruder alarm off wouldn’t they?

No, our systems can be customized with Pet Friendly Passive Infra-Red Detectors, which are immune to pets weighing under 80lbs (35kgs) while still detecting intruders.

Absolutely, we use only the most rigorously tested and reliable components from respected manufacturers for our systems.

What kind of guarantee will I get?

We provide a one-year full guarantee from the date of installation. Before this period expires, we will contact you to arrange a FREE service inspection of your system. After that, you can opt for an additional year's Maintenance Contract, payable by Credit or Debit Card on site.

How does the monitored alarm work?

The monitored alarms connect to an Alarm Receiving Centre (ARC) that operates 24/7. Your alarm sends signals to the ARC, which verifies them and acts accordingly, including alerting you or contacting the police.

Will I be able to set my burglar alarm at night?

Yes, we recommend using the night settings. Our system allows for full, part, and night settings, enabling you to move around specific areas while keeping the rest of your home alarmed.

How long will it take to install my alarm?

Typically, it takes a full working day to install a domestic intruder alarm system, while installations in commercial premises may require more time.

Would my wireless internet connection interfere with the wireless alarm?

No, our wireless alarms use a dedicated narrow band radio channel designed for the security industry, which is unlikely to face interference from your internet connection. We also have filters to manage such issues.

How soon can you install my burglar alarm?

We can usually arrange a site survey within one to two days, and installations are typically scheduled within seven days after acceptance.

Will I feel safe with your engineers in my home?

Yes, all our engineers are security screened by South Yorkshire Police and possess a current DBS certificate.

CCTV Nearby | Discover CCTV installers in England, Gatley

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CCTV installers in England, Gatley

Secure & Protect Solutions

Albion Detection Ltd

Vigil Security Systems Ltd

Excel Security Systems Ltd

Chartsec Services Ltd.

Key Security Systems Ltd.

Marvellous Security Services Limited

Victoria Business Advisors Limited

Samson Security Fire and Facilities

Ashton Alarms Ltd

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