What services does Lifetronic offer?

Lifetronic provides a variety of smart home and automation solutions, including home theater systems, security and surveillance services, climate control, and smart home technology integration.

How can I contact Lifetronic for a quote?

You can reach Lifetronic by calling (203) 226-2386 for a free quote.

Where is Lifetronic located?

Lifetronic has locations in Westport and Greenwich, Connecticut.

Can you service and monitor existing alarm systems installed by other companies?

Yes, we can service and monitor most systems, provided the company has not 'locked-out' the panel.

What happens if we accidentally set off our alarm system?

Don’t panic! Our first step with a burglar alarm system is to contact you before calling the police. You will be asked to provide a security password which will help prevent unwanted dispatches.

Is your monitoring service local?

Yes, we believe that local is better.

Can I manage my security system from my mobile device?

Yes, our newer systems allow you to arm/disarm your system with the tap of a finger. Also, you will receive real-time notifications via email or text.

How can I protect my home or business if the telephone line is cut?

AES can install a radio or cellular transmitter, either as a primary or back-up device, to ensure communication to our Central Station in the event of tampering, severing, or an inoperable telephone line.

Can I get a discount on my home owner’s or business insurance policy if I have a monitored alarm system?

Yes, the discount is determined by your insurance carrier. If you are an AES customer, seeking confirmation of insurance to give to your provider, please contact us and we will gladly send them an updated certificate.

How do I update my emergency contacts?

To update your contacts, call our Central Station at 203-371-0311 and have your password ready. It's advisable to regularly review your contact list as changes may occur.

How do I get a certificate of proof for my homeowners' insurance company?

Contact our office at 203-371-0311 to request a certificate for your insurance. Have your insurance company information ready; we can send it via email or fax to expedite processing.

I want to eliminate my telephone landline. Can my security system work without a landline?

Yes, you can use Radio backup/Digital Cellular Protection, which allows your system to communicate without a landline or as a backup. Please confirm compatibility with your new provider if changing your telephone service.

What does it mean if my keypad displays 'Low Battery' or 'AC Power Failure'?

If the power is out, the backup battery should last 4-8 hours. When power is restored, the system will recharge the battery. If the display doesn't clear, contact our Customer Service at 203-371-0311.

What should I do if I am going on vacation? Who do I alert?

You can alert Homeguard's Central Station to add special instructions to your account for your vacation. Call Central Station at 203-371-0311 with your travel dates and any access details for emergencies.

How do I test my security system?

Call our Central Station at 203-371-0311 with your password. Inform them you would like to test your system. They will put it on 'TEST' mode to avoid dispatching authorities during testing.

If you are experiencing a system problem, what should you do?

Contact our Customer Service department at 203-371-0311 for assistance.

What services do you offer?

We offer a range of services including access control, environmental systems, home automation, structured wiring, security systems, fire alarm systems, and video surveillance.

How can I contact you?

You can reach us at our New York office at 914-241-3700 or our Connecticut office at 860-354-1947.

Am I required to maintain a land line telephone for my alarm system?

While many modern alarm systems utilize cellular communications, some older systems may still need a landline connection. If you're planning to discontinue your landline, there are several options to upgrade your system.

My alarm keypad is beeping, how do I silence it?

For Qolsys touchpads, look for the red bubble in the messages. For DSC systems, enter *2 to display troubles. For Concord 4, press the [STATUS] or [ * ] button to display any off-normal conditions. Typically, you can silence the alert for up to 12 hours by pressing [DISARM] and entering your code.

Can I shutdown my alarm system during an extended power outage?

Yes, your system can operate for up to 48 hours on battery. During a power outage, the keypad will be blank until a key is pressed. To shut down the system, locate your alarm control panel, open the door, and switch the slide to OFF. When power returns, switch it back to normal.

How can I adjust the date and time on my alarm panel?

Modern systems sync automatically with the internet time server. For legacy Concord panels, press 9, enter your master code, scroll to 'time and date,' and follow the prompts to enter the correct time and date.

How do I operate my Concord 4 Alarm panel?

To arm the system AWAY, press '3', and for STAY, press '2'. To disarm, press DISARM (or '1') and enter your code. In case of a fire alarm, press DISARM (or '1') and use your user code to silence it.

Should I dispose of an expired fire extinguisher?

Yes, we can responsibly decommission any unwanted fire extinguisher not classified as hazardous waste, charging a $10 fee for this service. However, this fee is waived with the purchase of a new extinguisher.

How often should my fire extinguisher be serviced?

Commercial fire extinguishers necessitate a full maintenance inspection every 12 months by a certified inspection agency. A visual inspection should be conducted monthly by an owner or responsible designee for both commercial and residential extinguishers.

Is there any difference between a commercial extinguisher and one from a big box store?

Yes, commercially rated extinguishers are built with metal valve bodies and higher-quality components, making them rechargeable and more resistant to issues than their disposable counterparts.

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