What types of security systems do you offer?

We provide a range of security solutions including commercial security systems, residential security systems, intrusion alarms, and video surveillance.

How can I request a quote for your services?

You can easily request a quote by contacting us via phone at 604.583.2542 or through our website.

What kind of security tips do you provide on your blog?

Our blog offers tips and guides on topics including building security, marine safety, and residential security enhancements.

What types of security services do you offer?

We provide a range of services including mobile patrol, concierge security, residential and commercial security, as well as custom security options.

How can I request a quote?

You can easily request a quote through our website or by contacting us directly at +1 (778) 369-1900.

Do you offer services outside of Surrey?

Yes, we provide services to various locations including Burnaby, Delta, Langley, New Westminster, Port Coquitlam, Richmond, and Vancouver.

What areas do you serve?

Sky Security Ltd. services clients throughout the Lower Mainland including Maple Ridge, Pitt Meadows, Coquitlam, Vancouver, Burnaby, and more.

What are your business hours?

Our business hours are Monday to Friday, from 08:30 AM to 05:00 PM. We are available by appointment only during off hours.

Do you offer consultations?

Yes, we provide consultations to discuss your security needs and solutions.

How do I track my order?

Once your order has been processed, you will receive an email within 2-3 business days with your tracking ID. You can track your order by clicking the link or by copy & pasting the code onto our Track Your Order page.

How long will it take to receive my order?

Most countries will take roughly 10-20 Business days to receive their order. Specific details will be shown based on your country on our checkout page when you're choosing shipping methods.

What countries do you ship to?

We ship to Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, South Korea, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, and United States.

I haven't received my order yet! Where is it?

If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day.

Which payment methods are accepted?

We accept all major credit cards and PayPal.

What support service levels does Otter Video offer?

Otter Video offers three support packages: Basic, Extended, and Premium, each providing varying levels of support requests and response times.

Can I increase my support level at any time?

Yes, clients can request to increase their support services by written request to Otter Video, and will pay pro rata fees accordingly.

How many support requests am I entitled to with the Basic Support Package?

With the Basic Support Package, clients are entitled to 4 support requests per month.

What is the response time for critical issues?

For critical issues, the response time varies by support level: 1 business day for Basic, 4 hours for Extended, and 2 hours for Premium.

What kind of support does the Premium Package offer?

The Premium support package includes unlimited support requests, live chat, unlimited Retroview, and proactive support monitoring.

CCTV Nearby | Discover CCTV installers in British Columbia, Vancouver

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CCTV installers in British Columbia, Vancouver

Radius Security

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Sky Security Ltd.

Westridge Security Ltd.

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