What support service levels does Otter Video offer?

Otter Video offers three support packages: Basic, Extended, and Premium, each providing varying levels of support requests and response times.

Can I increase my support level at any time?

Yes, clients can request to increase their support services by written request to Otter Video, and will pay pro rata fees accordingly.

With the Basic Support Package, clients are entitled to 4 support requests per month.

For critical issues, the response time varies by support level: 1 business day for Basic, 4 hours for Extended, and 2 hours for Premium.

The Premium support package includes unlimited support requests, live chat, unlimited Retroview, and proactive support monitoring.

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