What support service levels does Otter Video offer?

Otter Video offers three support packages: Basic, Extended, and Premium, each providing varying levels of support requests and response times.

Can I increase my support level at any time?

Yes, clients can request to increase their support services by written request to Otter Video, and will pay pro rata fees accordingly.

How many support requests am I entitled to with the Basic Support Package?

With the Basic Support Package, clients are entitled to 4 support requests per month.

What is the response time for critical issues?

For critical issues, the response time varies by support level: 1 business day for Basic, 4 hours for Extended, and 2 hours for Premium.

What kind of support does the Premium Package offer?

The Premium support package includes unlimited support requests, live chat, unlimited Retroview, and proactive support monitoring.

What types of cameras do you offer?

We offer a range of IP cameras including fixed dome, bullet cameras, PTZ cameras, and analog HD cameras.

What can I expect regarding installation support?

Our team provides complete installation support and guidance on product usage.

Do you offer any financing options?

Currently, we do not mention any financing options or payment plans directly on our website.

What areas do you serve?

We serve clients in British Columbia, Alberta, and Ontario, providing top-notch security solutions.

What types of security systems do you install?

We design and install integrated security systems including access control, video surveillance, intrusion detection, and monitoring systems.

Do you offer support and maintenance?

Yes, we provide maintenance services and ongoing support 24/7 to ensure the reliability of your security systems.

What Are Private Security Services?

Private security primarily consists of trained security guards tasked with on-site surveillance, hired for services like corporate security, loss prevention, mobile patrol, special events security, fire watch, and personal bodyguards.

What Kind of Training Do Our Security Guards Undergo?

Our security guards go through a mandatory training program that includes orientation, first aid, CPR, WHMIS training, customer service education, and continuous on-site training to ensure adequacy in emergency procedures and site policies.

What Industries Do We Serve?

Our services support a wide range of industries, including hospitals, airports, museums, banks, retail shops, and residential areas.

What Areas Do We Serve?

We provide security services across Canadian provinces of Alberta, Ontario, and British Columbia, encompassing areas like Vancouver and its surrounding regions.

Will Security Guards Be Armed?

Our security guards are equipped with advanced technology to effectively report suspicious activities, but they do not carry firearms.

Can a Security Guard Make an Arrest?

Yes, our training includes the procedures for citizens' arrest, but guards are advised to prioritize safety and call 911 if necessary.

What Does a Security Guard Do?

We offer both residential and commercial security guards experienced in various sectors, ensuring they meet client needs with professionalism and communication.

Are Security Services Flexible?

Our services are highly customizable based on client needs, and we commit to clear communication regarding duties and procedures.

How Many Guards Work for Optimum Security?

Currently, we employ approximately 1000 trained security guards available for different assignments.

Are Security Services Available Remotely?

Yes, our Special Services Unit (SSU) in Vancouver is ready to respond quickly to client needs, coordinating closely with local law enforcement.

CCTV Nearby | Discover CCTV installers in British Columbia, Delta

CCTV installers in British Columbia, Delta

Otter Video Inc.

phone language CCTV solutions

Closed today ⌁ 17.7km

13 years in business

Avitek

phone language CCTV installation

Closed today ⌁ 6.9km

3 years in business

Blackstone Security

phone language CCTV installation

Closed today ⌁ 1.6km

13 years in business

Gteck Advanced Technology

phone language Security System Design

Closed today ⌁ 1.4km

EMPTY years in business

SecuriWay Security

phone language Security Services

Closing in 1 hour ⌁ 6.9km

SecuriWay Security is the best Vanco..

Optimum Security

phone language Security Guard Services

Closed today ⌁ 7.1km

7 years in business

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