What services do you provide?

We specialize in home and business security system installations, including surveillance systems, alarm systems, and personalized monitoring.

How do I get a quote?

You can contact us via phone, text, or email, and one of our technicians will provide a free quote tailored to your needs.

What are the customer support hours?

Customer support is available Monday – Friday, from 9 AM to 5 PM CST. For emergencies outside of these hours, please call 210-833-9707.

How can I contact technical support?

Technical support can be reached via email at techsupport@facekey.com or by calling 210-826-8811.

What types of security systems do you offer?

We provide a range of security solutions including alarm systems, video surveillance, and smart home technology.

Can I schedule a free consultation?

Yes, we offer free consultations for assessing your security needs and providing tailored solutions.

Are your products customizable?

Absolutely! We customize our security systems according to the specific requirements of your home or business.

What areas do you service?

We serve multiple areas including San Antonio, New Braunfels, Schertz, and surrounding regions.

Will my security system work even if the power goes out?

Yes, using a dedicated cellular connection, your system will remain functional during power outages, and backup batteries generally last 18 to 36 hours.

How do I know my system is being monitored right now?

You can call us at 210.716.0900 to have our representatives test the system while you arm it and open a door.

Why am I unable to see my cameras on my phone?

This could be due to network status or internet connection issues. Please contact your internet provider. If the problem persists, reach out to us for assistance.

What does my maintenance plan cover?

The maintenance plan covers normal wear-and-tear (excluding device batteries), product defects, and equipment failure due to errors in workmanship.

Can I claim my security system through my homeowners' insurance?

Yes, many insurance providers offer discounts for homes with monitored security systems.

What IT services do you offer?

We offer a comprehensive range of IT services including Managed IT Services, IT Projects, Computer Repair, VoIP Phone Systems, and Data Backup and Disaster Recovery.

What are your business hours?

We are open Monday through Friday from 8:00 AM to 5:00 PM.

Why are you so expensive?

Surveillance Solutions keeps our San Antonio, TX security solutions as affordable as possible for our customers of the region. We use top of the line security solutions backed by warranties to ensure continued efficacy.

Who have you done work for?

Surveillance Solutions has provided security solutions to various customers and clients in the San Antonio, TX region, including industrial complexes, retail businesses, government entities, and more.

How long have you been in business?

We began our company in 1995 as an IT solutions business and transitioned to focus on security after 9/11. We’ve focused on security as a primary business for the past 18 years.

What services do you offer?

We provide services in audiovisual installation, smart home integration, lighting control, motorized shades, and commercial security systems.

Do you offer consultations?

Yes, we offer free consultations to discuss your specific needs and how we can assist you with your project.

What brands do you work with?

We work with several premium brands including Control4, Lutron, Sonance, and more.

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