What do I do if my panel is beeping?

To address the beeping, try pressing the * button twice to clear the history. If the beeping persists, it may be due to a power outage or low batteries. Additionally, pressing the * button twice after a triggered alarm will also silence the beep.

Alarm.com forms the cellular connection that powers our mobile app. This allows users to arm/disarm the system, control garage doors, lights, and locks remotely through smartphones, tablets, or computers.

How do I get in touch with SOS Security?

You can reach us at 330-702-9400 during normal business hours to speak with a real person, or you can email us at info@sossecuritypro.com. If you call after hours, we will return your call promptly.

What is a dedicated cellular connection?

A dedicated cellular connection ensures 24-hour protection, alarm verification, and a reliable, secure communication line for your security system.

What happens if my alarm goes off in the middle of the night?

With our 24/7 U.L. central monitoring service, authorities will be dispatched to your property whenever an alarm is triggered.

How will I know if something happened on my property?

You'll receive instant notifications of any events through various sensors, and video cameras provide automatic clips of activity before and after an alarm is triggered.

What if I forgot to arm my security system before I left?

SOS Connect, powered by alarm.com, allows you to manage your security system directly from your mobile device, enabling you to arm or disarm your system remotely.

Can I have multiple locks and access codes?

Yes, you can assign unique access codes to each person, allowing you to monitor who last set the alarm and when.

What if I have multiple homes or locations?

You can easily monitor security systems across multiple properties from one device, viewing live video from different cameras all in one interface.

Can I bring my security system with me if I move?

Yes, you can reinstall your system in a new home and have it updated by a certified GE Security Pro Dealer whenever you relocate.

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