What do I do if I try to arm my system but the keypad just displays 'ZONES NOT NORMAL' and 'CAN'T ARM SYSTEM' and beeps?

If the green status light is off, it indicates that a zone is open. Identify and secure the open window or door.

What services do you offer?

We specialize in smart home automation, audio/video systems, lighting control, motorized shading, security systems, and commercial technology solutions.

Do you offer consultations?

Yes, we provide complimentary consultations to discuss your smart home or business needs.

What areas do you serve?

We serve a 60-mile radius around Wilmington, including areas like Jacksonville, Surf City, Topsail Island, and North Myrtle Beach.

What services does Optimum Fire & Security provide?

Optimum Fire & Security offers a comprehensive range of services including fire protection, fire alarm installation and maintenance, video surveillance, access control, and emergency communication systems.

Is Optimum Fire & Security licensed?

Yes, we are licensed in multiple states including North Carolina and South Carolina for fire alarm and security systems.

How can I request a free security evaluation?

You can contact us directly via phone or email, or fill out the form on our website to request a free security assessment.

What types of security solutions do you offer?

We provide comprehensive security solutions including camera systems, integration solutions, and access control systems.

What is your response time for support?

We strive to answer calls within 60 seconds and provide same-day or next-day service for urgent issues depending on technician availability.

Are there training materials available for your systems?

Yes, we provide digital and online training materials for our security solutions.

What services do you offer?

We offer residential and commercial alarm installation, fire alarms, CCTV systems, and access control services.

How can I get a free estimate?

Call us at (910) 395-6141 to schedule an appointment for a free estimate.

What areas do you serve?

We proudly serve Wilmington and surrounding county areas such as New Hanover, Pender, Brunswick, and others in southeastern North Carolina.

Are you a family-owned business?

Yes, we are a family-owned and operated business with over 15 years of experience in the security industry.

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