How do I arm my system?

Enter your code followed by 'All on' to arm everything or 'Part on' to arm the perimeter.

How do I silence my system?

Enter your code to silence the system.

How do I reset my system?

Enter your code followed by cmd 43.

How do I change my code?

Enter your code followed by cmd 55 and follow the instructions provided.

How do I clear an alarm from memory?

Hold the cmd button for 3 seconds.

What do I do if my display shows 'Control Trouble#87' or my power light is flashing?

This indicates a system trouble condition (e.g., battery low, phone issue, zone issue). Press pin number + #87 to view trouble and press pin number + #87* to attempt to clear.

How do I correct the time and date on my Samsung phone system?

Keeping the phone in the cradle, press the transfer button and dial 200. Then enter the passcode 1234, followed by 1 to toggle to 'enable'. Then, press transfer again and dial 505. Enter the day, date, and time using the provided format, then press transfer to save.

What should I do if calls are not going into my voicemail box?

For different systems, you need to dial specific codes. For instance, on a Samsung Systems OS7030 or DS616, leave the handset in the cradle and dial 603509.

What services do you offer?

We offer managed IT services, electronics and PC repair, cybersecurity solutions, device recovery, and more.

How can I contact you for support?

You can contact us through our website or call our customer support line at 1-800-555-0199.

Do you provide free consultations?

Yes, we offer free consultations to assess your technology needs.

What hours are you open?

We are open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.

What services do you provide?

We offer a variety of products and services including security and surveillance solutions, fire extinguisher services, access control solutions, automation services, and mass notification systems.

How can I contact you?

You can reach out to us via email at info@bosssecurity.com or by calling our office at 607.873.7602.

Where are you located?

Our office is located at 1250 Schweizer Road, Horseheads, NY 14845.

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