What services does A&A Security provide?

A&A Security offers a range of services including residential and commercial security systems, fire protection, video surveillance, access control, and thermal temperature monitoring.

How long has A&A Security been in business?

A&A Security has been in operation since the late 1980s, providing over 30 years of experience in the security industry.

Do you offer monitoring services?

Yes, A&A Security provides 24-hour UL listed monitoring services, ensuring immediate response when an alarm is triggered.

What types of services do you offer?

We offer a range of services including managed IT services, networking, cybersecurity services, compliance services, integrated security, structured cabling, and UCaaS/VoIP.

Do you provide consultations for security installations?

Yes, we offer free consultations to evaluate your needs and recommend the best security solutions.

What is your response time for service requests?

Our standard response time for service requests is within 24 hours.

How can I contact you for support?

You can contact us through our website or directly at 844-461-3588 during our business hours.

What types of products do you offer?

We offer a wide array of products including two-way radios, security cameras, access control systems, and custom communication solutions tailored to your needs.

What is your warranty policy?

We provide a warranty on many of our products, typically lasting one year from the date of purchase, covering defects and malfunction.

Do you provide installation services?

Yes, we offer comprehensive installation services for all our communication and security products to ensure proper setup and functionality.

What services do you offer?

We provide a comprehensive range of security services, including physical security, cybersecurity, risk assessments, and emergency response planning.

How can I reach you for an emergency?

You can reach us at 781-692-0431 for any emergency security needs.

Do you provide training for security personnel?

Yes, we offer specialized security training and educational programs to empower individuals and organizations.

What services do you provide?

We provide a wide range of services including fire alarm systems installation, CCTV installations, electrical services, and life safety solutions.

Do you offer emergency services?

Yes, we have a 24/7 emergency service to assist our customers when urgent situations arise.

Are you licensed and insured?

Yes, we are licensed in Massachusetts and New Hampshire for both security and electrical services.

What is needed to install a Video Guard Pro system?

To install a Video Guard Pro system, you only need to provide 120 VAC power. Everything is self-contained in the unit, so you simply plug it in.

Do you need access to my network?

No, we do not need access to your network. All of our units come with a 4G LTE modem for remote access without being connected to your network.

My location doesn't have power, can we still use your device?

Yes, we offer a solar powered unit that can be utilized at sites without power access.

Can I view my cameras remotely?

Yes, you can connect to the Video Guard Pro device and view your cameras remotely. However, since there are data limits with 4G LTE, we suggest that if you plan to monitor your cameras for extended periods, you plug into your network.

How long does it take to build my unit?

Our Video Guard Pro units are custom built to meet client needs, with an approximate turnaround time of about 2 weeks from order to installation.

Where is your Dispatch Operations Center located?

Our Dispatch Operations Center is located in Malden, MA.

Do the devices have batteries?

The Video Guard Pro system operates on 120 VAC and does not contain batteries. However, we can install a battery backup in a separate NEMA box to provide power during outages.

What type of cameras do you use?

We partner with IC Realtime to provide high-quality cameras in our systems.

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