What types of services do you offer?

We provide a full spectrum of concierge-level protective services, including security consulting, K9 services, investigative services, and more.

How can I book your services?

You can reach out to us via phone for a quote or visit our website to fill out a service request.

Are your guards licensed and trained?

Yes, all our security personnel are licensed by the Bureau of Security and Investigative Services of the State of California and undergo extensive training.

What should I do if I have an emergency?

In case of an emergency, please call our 24/7 dispatch center at (760) 422-3005 immediately.

What services do you offer?

We provide a wide range of audio and video solutions including home theater installation, home automation, audio/video distribution, CCTV surveillance, lighting control, and much more.

Do you offer financing?

Yes, we offer financing options with $0 down and affordable monthly payments to help you get your dream home technology system.

How do I bypass a specific zone or area on my security panel?

To bypass a zone on Ademco models, enter your 4-digit code, press the 6 key followed by the 2-digit zone number, and ensure everything is entered consecutively. The system will then show 'Zone Bypassed.' You can arm your system after that.

Should I inform Command One Security if I'm going to be out of town?

Yes, it's important for our central station to know your absence, including the duration and whether someone else will be at your property.

How can I add an extra combination to my alarm system?

Please contact our office for assistance. Our customer service team will help you with the addition.

Who should be on my User and Contact List?

Users with codes should be trained on how to use the system. They must know to contact Command One Security if the alarm is triggered mistakenly, providing their name and user code. It's ideal to have local contacts.

Can I use my alarm system during a power outage?

Yes, the alarm system has a backup battery that will keep it functioning during power failures.

How long does the backup battery last?

Under normal conditions, a backup battery can last between four to five years. The system will notify us when it’s time to replace it.

Can I replace my own backup battery?

Yes, but please call us for guidance.

Why do my phones go dead when my alarm trips?

Some alarm systems seize the phone line to communicate with our central station, and will release it once the signals have been sent.

Do I need a landline for my alarm system to be monitored?

No, newer systems can be monitored via 4G cellular or internet connections.

What types of services does Adept Communications offer?

Adept Communications provides services such as fiber optics, structured cabling, IP and CCTV surveillance camera systems, VOIP, wireless solutions, and access control.

How long has Adept Communications been in business?

Adept Communications has over 30 years of experience in the telecommunications industry.

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