What types of fire alarm systems do you offer?

We provide comprehensive fire alarm protection services that are U.L.-listed and approved, tailored for both commercial and residential properties.

Do you offer monitoring services?

Yes, we offer 24/7 monitoring through phone, internet, or wireless communication, ensuring timely responses to any alarm triggers.

Can you customize security systems for my property?

Absolutely, we focus on personalized consultations and tailored solutions to meet the unique needs of each client.

What types of systems do you install?

We install a wide variety of systems including home automation, security systems, media rooms, and multi-room audio.

Do you offer free consultations?

Yes, we provide free consultations to discuss your needs and design options for your home integration.

How do I bypass a specific zone or area on my security panel?

To bypass a zone on Ademco models, enter your 4-digit code, press the 6 key followed by the 2-digit zone number, and ensure everything is entered consecutively. The system will then show 'Zone Bypassed.' You can arm your system after that.

Should I inform Command One Security if I'm going to be out of town?

Yes, it's important for our central station to know your absence, including the duration and whether someone else will be at your property.

How can I add an extra combination to my alarm system?

Please contact our office for assistance. Our customer service team will help you with the addition.

Who should be on my User and Contact List?

Users with codes should be trained on how to use the system. They must know to contact Command One Security if the alarm is triggered mistakenly, providing their name and user code. It's ideal to have local contacts.

Can I use my alarm system during a power outage?

Yes, the alarm system has a backup battery that will keep it functioning during power failures.

How long does the backup battery last?

Under normal conditions, a backup battery can last between four to five years. The system will notify us when it’s time to replace it.

Can I replace my own backup battery?

Yes, but please call us for guidance.

Why do my phones go dead when my alarm trips?

Some alarm systems seize the phone line to communicate with our central station, and will release it once the signals have been sent.

Do I need a landline for my alarm system to be monitored?

No, newer systems can be monitored via 4G cellular or internet connections.

What types of services does Adept Communications offer?

Adept Communications provides services such as fiber optics, structured cabling, IP and CCTV surveillance camera systems, VOIP, wireless solutions, and access control.

How long has Adept Communications been in business?

Adept Communications has over 30 years of experience in the telecommunications industry.

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