My internet is running slowly, what can I do?

Ensure you are connected to the correct WiFi network and check the signal strength. Move closer to the router or reposition it. Run a speed test on our server, which should show speeds within 75% of advertised. Look for devices that might interfere with your WiFi. If issues continue, reboot the router after unplugging it for 30 seconds.

I am connected to WiFi, but there is no internet!

Check if your account is suspended for non-payment. Power cycle your equipment by unplugging the router for 30 seconds. Ensure all cables are properly connected.

I have good coverage in some rooms, but not all...

You may need a second router or WiFi access point. This is a one-time hardware cost. Please contact our team for an evaluation.

What should I do if my internet isn't working after a storm?

Verify that your dish is clear of obstructions like trees. Reboot your equipment. If issues persist, contact support.

I forgot my WiFi password, what can I do?

If you have an Adtran router with the HomePass app, retrieve your password from there. Apple devices can show the password in settings. If needed, contact us for assistance.

What if my NAT type is strict or I can't access a website?

Contact our support team for help during business hours.

I unhooked my equipment and forgot how to reconnect it.

Refer to the provided diagram or contact us for assistance.

CCTV Nearby | Discover CCTV installers in Illinois, Marion

CCTV installers in Illinois, Marion

ProTek Communications, LLC

phone language Fiber Internet

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EMPTY years in business

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CCTV installers in Illinois, Marion

ProTek Communications, LLC

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