What are the primary differences between your Silver, Gold, and Platinum Support Contracts?

Silver Support includes unlimited email and telephone support, automatic system optimization, and event log monitoring. Gold Support adds unlimited remote support and in-lab diagnostics. Platinum Support offers unlimited on-site support, recommended for critical servers.

How do I place a support ticket and track the status?

All managed services customers have access to our online ticketing system called Service Desk, which allows tracking support requests and provides direct communication with our team.

What warranty do you provide for your services?

We cover all service work with a 30-Day 'No Questions Asked' Warranty, addressing any issues that arise within this period.

Do old and new computers need to be on the same support contract?

If a supported computer is being replaced, there is no need for both to be under contract, as long as labor costs for moving to the new PC are covered under the existing contract.

CCTV Nearby | Discover CCTV installers in Holmen, La Crosse County

CCTV installers in Holmen, La Crosse County

MCS Networks Inc

phone language Managed IT Services

Opens at 8:30 AM ⌁

13 years in business

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CCTV installers in Holmen, La Crosse County

MCS Networks Inc

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