Where can I get a catalog?

You can download a copy of our current catalog on our website.

How can I get a quotation?

You can send us an inquiry on the specific product or assembly you are interested in.

How long are your quotes valid?

Our quotes are valid for 30 days.

Is there a minimum order quantity?

Yes, there is a minimum order requirement to purchase directly from us.

Yes, you can request a sample of our cable, and it will be cost-free if the order quantity is small.

How do you price your products?

Products are priced based on weight or count depending on the type of product.

Is freight included in your price?

No, our pricing is FOB Factory, and freight is additional.

Do you charge for certifications?

No, we do not charge for any certifications.

How can I place an order?

You should send an inquiry with a detailed description of the items, including Article Number, quantity, size, and package.

What should I do if I forget my password for the DVR?

Press the ‘Reset’ button repeatedly to restore the factory settings and reset the password.

What format are backup files?

Backup files are in AVI format and can be played on common media players.

What should I do if the Esee ID suddenly disappears?

Check the network settings and ensure DHCP is appropriately configured.

What is the warranty period?

We offer a warranty period of 12 months on our products.

What types of cameras do you offer?

We offer a wide range of cameras including CCTV Cameras, PTZ Cameras, Network Video Recorders, and more.

What are your payment terms?

We accept various payment methods including LC, T/T, and PayPal.

Do you provide OEM/ODM services?

Yes, we offer customizable OEM/ODM services to meet client's specific requirements.

What is your average lead time?

Our average lead time is within 15 workdays for both peak and off seasons.

What types of cameras do you offer?

We provide a wide range of cameras, including Bullet Cameras, Dome Cameras, PTZ Cameras, and Special Function Cameras.

Do you offer custom surveillance solutions?

Yes, we offer OEM/ODM services for customized surveillance solutions according to your specific needs.

What is your warranty policy?

We offer a warranty policy that guarantees the quality of our products; specifics can be provided on request.

Will such fog trigger smoke alarm system? Will it ignite flammable materials such as matches, fireworks, wastepaper and cotton?

The fog produced is generally safe and does not trigger smoke alarms or ignite flammable materials.

Is it necessary to remove the transparent film on the inner cover of the fog container and the covering film on smoke cake? Will such film influences fog generating?

Yes, it is necessary to remove the covering films to ensure proper fog generation.

Is there any smell after fog generated?

The generated fog may have a very faint smell, but it is typically not noticeable.

Is cleaning needed after fog generator activated?

Yes, some cleaning may be required depending on the extent of use.

Will the fog activation process consume the oxygen in the air?

No, the fog activation process does not consume the oxygen in the air.

How long is the validity period of fog formula?

The fog formula has a validity period which varies based on storage conditions.

What is the power supply requirement of such product?

The power supply requirement will depend on the specific model of the fog generator being used.

How about the product power consumption?

Power consumption levels are designed to be efficient; specific ratings can be found in the product manual.

What’s your main advantage comparing to other competitors?

Our products are known for their reliability, effectiveness, and thorough safety measures.

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