What services do you offer?

We provide a range of security services including surveillance camera systems, alarm systems, access control, fire detection, and smart home solutions.

How can I schedule a consultation?

To schedule a consultation, please contact us at (910)-374-4904 or email us at sales@nctss.com.

What types of services does TCS provide?

TCS offers a range of services including installation, monitoring, and maintenance of security systems for residential, commercial, government, and military applications.

How does 24/7 monitoring work?

Our central monitoring station alerts authorities in seconds during emergencies, providing peace of mind with real-time alerts and live video monitoring.

How does the camera registry work?

The Hope Mills Police Department camera registry allows residents and business owners to register their cameras to an online portal for law enforcement access during investigations or emergencies.

How much does it cost to register my cameras?

Registering a camera is free and does not require any additional hardware.

Can the Hope Mills Police Department remotely access my cameras?

No, the police department only knows where your cameras are located; they cannot access any private camera feeds.

Who has access to the camera map?

Only authorized personnel from the Hope Mills Police Department can access the camera registry map.

Can I unsubscribe from the camera registry?

Yes, you can unsubscribe or change your information by contacting connect@fusus.com.

Will the police have a real-time streaming option?

Yes, a real-time streaming option is available through the Axon FususCORE device, subject to conditional access from the camera owner.

Does Axon Fusus use facial recognition technology?

No, Axon Fusus does not utilize or integrate with facial recognition technology.

Is the data from Axon Fusus secure?

Yes, the data is secured with AES 256-bit encryption and stored in a CJIS-compliant manner.

What is the RMA procedure for returning equipment?

To return equipment, please contact us with the equipment Name/Part Number, Serial Number, and a description of the fault. We will evaluate if it's under warranty and provide you with an RMA number and shipping instructions.

How can I obtain equipment or kit manuals?

You should email or call us with the Kit Serial Number and Kit Name/Part Number. If these are unavailable, provide a Serial Number from a kit component, such as a video camera or spotting scope.

What information do I need for technical support?

For technical support, please provide us with the equipment Name/Part Number and Serial Number when contacting.

What are your monitoring rates?

Our monitoring rates start at just $32.95 a month.

What services do you offer?

We offer a variety of services including residential and commercial security systems, fire detection, video surveillance, smart home technology, and medical alert systems.

How can I contact you for support?

You can reach us at our office number (910) 433-2868 for any support or service inquiries.

What services do you offer?

We provide a variety of services including structured cabling, managed IT solutions, voice and data networking, home automation, and home theater installations.

What are your business hours?

Our business hours are Monday to Friday from 9:00 AM to 5:00 PM. We are closed on Saturday and Sunday.

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