Do you have a 'Call Out' charge?

No, we do not have a call out charge, just a set labour charge per the hour of service excluding travel.

Do you offer a 24/7 service?

Yes, we are on call 24 hours a day, 7 days a week. Emergencies can be dealt with within the hour.

How do I know if I need CCTV?

If you want to protect your home, business or any other private property, CCTV has never been as accessible as it is now. Working in conjunction with an alarm system, CCTV makes a great deterrent for potential criminals and provides evidence if needed for insurance claims.

DVR stands for Digital Video Recorder, which records and backs up your camera footage as evidence, allowing users to view past footage.

Can I use my alarm & access my CCTV via my mobile device?

Yes, you can control all installed devices through various platforms including mobile phones or laptops, allowing you to set and unset your alarm or view your CCTV from anywhere in the world.

Can I move my camera, along with zooming in & out?

Yes, you can digitally zoom in on our cameras. We also offer advanced PTZ (Pan, Tilt, Zoom) cameras for full 360-degree control.

I have a pet, can I still have an alarm?

Yes, we can configure the alarm zones to avoid triggering from pets, or deactivate specific rooms as necessary.

Will I be notified when my alarm goes off?

Yes, your mobile device will notify you if the alarm is triggered, indicating which room/area has been activated.

What types of security systems do you offer?

We offer a wide range of security systems including CCTV, access control, security windows and doors, audio systems, and bespoke security solutions tailored to your business needs.

Do you provide installation services?

Yes, we provide full installation services for all our security systems as well as ongoing support and maintenance.

Can I get a free consultation?

Absolutely! We invite you to contact our team to arrange a free consultation to discuss your security needs.

What services do you offer?

We provide CCTV installation, intruder alarms, access control, door entry systems, and maintenance services.

How can I get a quote?

You can request a free quote by contacting us via phone or email or by filling out the quote request form on our website.

What are your business hours?

Our business hours are Monday to Friday, 9:00 AM to 5:00 PM.

Where are you located?

We are located at Unit 1, Slaney Place, Headcorn Road, Staplehurst, Kent, TN12 0DT.

What types of services do you offer?

We provide CCTV threat assessments, commercial CCTV installations, maintenance, access control systems, and intercom installations.

Do you offer free site surveys?

Yes, we offer free site surveys to evaluate your security needs and recommend appropriate solutions.

What areas do you cover?

We serve Maidstone, Ashford, Sussex, and Kent, but can also travel further based on client needs.

Are your installations insured?

Yes, all our installations are fully insured and performed by certified professionals.

What Are Lockdown Alarms?

Lockdown alarms are critical in ensuring safety within establishments, particularly under emergency situations like acts of violence. Recent legislation known as 'Martyn’s Law' highlights their importance.

How to Maintain Your Security Gates?

Regular maintenance of your security gates is essential. Check for any mechanical issues, ensure that locks function well, and keep the area clear of debris.

Do You Need Planning Permission for a New Gate?

Yes, in certain cases, planning permission may be required for the installation of a new security gate. It is advisable to consult local regulations or authorities.

What type of services do you offer?

We provide fire protection services, electrical services, and security systems including CCTV installations. Our team is available for repairs, installations, and emergency assistance.

Are your services available 24/7?

Yes, our professionals are available 24/7 to handle both residential and business emergencies.

Do you provide free quotes?

Absolutely! We offer free, no-obligation quotes for all our services.

What services does VisionTrack offer?

VisionTrack provides a range of AI video telematics solutions, including fleet insurance, automotive telematics, and connected vehicle data.

How can I contact customer support?

You can reach customer support by emailing cx@visiontrack.com or calling 01246 225 745.

CCTV Nearby | Discover CCTV installers in England, Copthorne