Do you have a 'Call Out' charge?

No, we do not have a call out charge, just a set labour charge per the hour of service excluding travel.

Do you offer a 24/7 service?

Yes, we are on call 24 hours a day, 7 days a week. Emergencies can be dealt with within the hour.

How do I know if I need CCTV?

If you want to protect your home, business or any other private property, CCTV has never been as accessible as it is now. Working in conjunction with an alarm system, CCTV makes a great deterrent for potential criminals and provides evidence if needed for insurance claims.

DVR stands for Digital Video Recorder, which records and backs up your camera footage as evidence, allowing users to view past footage.

Can I use my alarm & access my CCTV via my mobile device?

Yes, you can control all installed devices through various platforms including mobile phones or laptops, allowing you to set and unset your alarm or view your CCTV from anywhere in the world.

Can I move my camera, along with zooming in & out?

Yes, you can digitally zoom in on our cameras. We also offer advanced PTZ (Pan, Tilt, Zoom) cameras for full 360-degree control.

I have a pet, can I still have an alarm?

Yes, we can configure the alarm zones to avoid triggering from pets, or deactivate specific rooms as necessary.

Will I be notified when my alarm goes off?

Yes, your mobile device will notify you if the alarm is triggered, indicating which room/area has been activated.

What types of security systems do you offer?

We offer a wide range of security systems including CCTV, access control, security windows and doors, audio systems, and bespoke security solutions tailored to your business needs.

Do you provide installation services?

Yes, we provide full installation services for all our security systems as well as ongoing support and maintenance.

Can I get a free consultation?

Absolutely! We invite you to contact our team to arrange a free consultation to discuss your security needs.

What services does VisionTrack offer?

VisionTrack provides a range of AI video telematics solutions, including fleet insurance, automotive telematics, and connected vehicle data.

How can I contact customer support?

You can reach customer support by emailing cx@visiontrack.com or calling 01246 225 745.

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