Can you service and monitor existing alarm systems installed by other companies?

Yes, we can service and monitor most systems, provided the company has not 'locked-out' the panel.

What happens if we accidentally set off our alarm system?

Don’t panic! Our first step with a burglar alarm system is to contact you before calling the police. You will be asked to provide a security password which will help prevent unwanted dispatches.

Is your monitoring service local?

Yes, we believe that local is better.

Can I manage my security system from my mobile device?

Yes, our newer systems allow you to arm/disarm your system with the tap of a finger. Also, you will receive real-time notifications via email or text.

How can I protect my home or business if the telephone line is cut?

AES can install a radio or cellular transmitter, either as a primary or back-up device, to ensure communication to our Central Station in the event of tampering, severing, or an inoperable telephone line.

Can I get a discount on my home owner’s or business insurance policy if I have a monitored alarm system?

Yes, the discount is determined by your insurance carrier. If you are an AES customer, seeking confirmation of insurance to give to your provider, please contact us and we will gladly send them an updated certificate.

What services do you offer?

We provide a range of low-voltage solutions including fire alarms, burglar alarms, telephone systems, network and data wiring, audio systems, vacuum systems, intercom systems, and IP surveillance systems.

Are your services available for residential and commercial projects?

Yes, we cater to both residential and commercial sectors, ensuring minimal disruption to daily operations.

Do you provide long-term maintenance support?

Absolutely, we offer long-term maintenance and technical support for the systems we install, helping to ensure they operate smoothly over time.

How do I update my emergency contacts?

To update your contacts, call our Central Station at 203-371-0311 and have your password ready. It's advisable to regularly review your contact list as changes may occur.

How do I get a certificate of proof for my homeowners' insurance company?

Contact our office at 203-371-0311 to request a certificate for your insurance. Have your insurance company information ready; we can send it via email or fax to expedite processing.

I want to eliminate my telephone landline. Can my security system work without a landline?

Yes, you can use Radio backup/Digital Cellular Protection, which allows your system to communicate without a landline or as a backup. Please confirm compatibility with your new provider if changing your telephone service.

What does it mean if my keypad displays 'Low Battery' or 'AC Power Failure'?

If the power is out, the backup battery should last 4-8 hours. When power is restored, the system will recharge the battery. If the display doesn't clear, contact our Customer Service at 203-371-0311.

What should I do if I am going on vacation? Who do I alert?

You can alert Homeguard's Central Station to add special instructions to your account for your vacation. Call Central Station at 203-371-0311 with your travel dates and any access details for emergencies.

How do I test my security system?

Call our Central Station at 203-371-0311 with your password. Inform them you would like to test your system. They will put it on 'TEST' mode to avoid dispatching authorities during testing.

If you are experiencing a system problem, what should you do?

Contact our Customer Service department at 203-371-0311 for assistance.

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