Do you work with other VMS besides Milestone XProtect?

No. We work exclusively with Milestone XProtect.

What is the pricing structure for your software?

We charge a one-time license fee per camera MAC address. In addition, there is an annual software support cost.

Do I need additional Milestone XProtect Device Licenses for dual recording?

No, Milestone XProtect is licensed per device, irrespective of how many recorders record the same stream.

Do you charge for consultation while deciding on redundancy architecture?

Our consultation is free. We help understand your objectives and budget to provide tailored best practices.

Does your software need separate servers?

Our software works on Milestone XProtect servers, saving on hardware costs. Redundant recording requires additional Milestone XProtect recorders.

What flavors of Milestone XProtect do you support?

We support all XProtect Versions Professional+ and up.

How often do you release software?

We have at least one major release after each Milestone XProtect release.

Do RMF and SureStream need separate licenses?

Yes, RMF and SureStream require individual licenses, each licensed per MAC address.

What types of CCTV systems do you install?

We install a variety of CCTV systems including cloud-native NVR services, PTZ cameras, fisheye cameras, and various accessories.

Do you offer maintenance services for CCTV systems?

Yes, we provide comprehensive maintenance services to ensure your CCTV systems operate optimally.

Can I get a free consultation before installation?

Yes, we offer free consultations to assess your security needs and recommend the best solutions.

What areas do you provide services to?

We offer security camera installations throughout California and have completed projects in locations like Los Angeles, Las Vegas, Boston, and Washington DC.

Are your systems ADA compliant?

Yes, our surveillance systems are NDAA compliant and follow the necessary security frameworks for all installations.

Can I view my camera feeds remotely?

Yes, our security camera systems allow you to monitor your business properties in real-time from any location with internet access.

What Happens When An Event Occurs?

When an on-site alarm detects an event like an intrusion, an immediate signal goes to Central Monitoring. A trained security technician analyzes the live video feed, assessing the event's nature and notifying authorities if necessary. They may also intervene via two-way audio to deter any ongoing incidents.

How Can Remote Guarding Replace A Traditional Security Guard?

Remote guarding employs advanced video monitoring technology which allows constant surveillance, significantly minimizing human error. This system provides a comprehensive virtual guarding solution and is generally more cost-effective than hiring onsite security personnel.

What If Something Happens To The System?

Pacific Surveillance offers a worry-free maintenance policy. If equipment fails due to normal wear and tear, they will replace it at no extra cost. Software updates are done regularly, ensuring comprehensive maintenance.

What Are Some Of The Services Offered With Remote Guarding?

Services include two-way audio communication, facial recognition, perimeter security, detecting unauthorized activity, loitering prevention, equipment protection, and license plate recognition.

What is Arlo Secure and how can I benefit from it?

Arlo Secure helps enhance your security experience by offering intelligent alerts and tools that allow you to act quickly during emergencies from anywhere.

How to connect the smart bulbs with Alexa and Google Home?

You can upgrade your security setup with CallTech's plans, which include features to help you control smart bulbs and other devices with voice commands.

My order status says delivered but I haven't received it, what should I do?

If your order status indicates delivered but you haven't received it, please reach out to our support line for assistance.

Will the voice services improve over time?

Yes, CallTech continuously works on enhancing the voice services for better experience and reliability.

Do I need internet connection for my lighting control to work?

Yes, a reliable internet connection is necessary for proper lighting control functionality.

Is Wifi reliable enough to control my house and lighting?

A robust WiFi connection is essential for controlling your home systems efficiently.

CCTV Nearby | Discover CCTV installers in California, Santa Clara

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CCTV installers in California, Santa Clara

Los Gatos Home Theater & Technology

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Vega Systems Inc

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CCTVInstaller

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