Do you work with other VMS besides Milestone XProtect?

No. We work exclusively with Milestone XProtect.

What is the pricing structure for your software?

We charge a one-time license fee per camera MAC address. In addition, there is an annual software support cost.

Do I need additional Milestone XProtect Device Licenses for dual recording?

No, Milestone XProtect is licensed per device, irrespective of how many recorders record the same stream.

Do you charge for consultation while deciding on redundancy architecture?

Our consultation is free. We help understand your objectives and budget to provide tailored best practices.

Does your software need separate servers?

Our software works on Milestone XProtect servers, saving on hardware costs. Redundant recording requires additional Milestone XProtect recorders.

What flavors of Milestone XProtect do you support?

We support all XProtect Versions Professional+ and up.

How often do you release software?

We have at least one major release after each Milestone XProtect release.

Do RMF and SureStream need separate licenses?

Yes, RMF and SureStream require individual licenses, each licensed per MAC address.

What types of CCTV systems do you install?

We install a variety of CCTV systems including cloud-native NVR services, PTZ cameras, fisheye cameras, and various accessories.

Do you offer maintenance services for CCTV systems?

Yes, we provide comprehensive maintenance services to ensure your CCTV systems operate optimally.

Can I get a free consultation before installation?

Yes, we offer free consultations to assess your security needs and recommend the best solutions.

What areas do you provide services to?

We offer security camera installations throughout California and have completed projects in locations like Los Angeles, Las Vegas, Boston, and Washington DC.

Are your systems ADA compliant?

Yes, our surveillance systems are NDAA compliant and follow the necessary security frameworks for all installations.

Can I view my camera feeds remotely?

Yes, our security camera systems allow you to monitor your business properties in real-time from any location with internet access.

What Happens When An Event Occurs?

When an on-site alarm detects an event like an intrusion, an immediate signal goes to Central Monitoring. A trained security technician analyzes the live video feed, assessing the event's nature and notifying authorities if necessary. They may also intervene via two-way audio to deter any ongoing incidents.

How Can Remote Guarding Replace A Traditional Security Guard?

Remote guarding employs advanced video monitoring technology which allows constant surveillance, significantly minimizing human error. This system provides a comprehensive virtual guarding solution and is generally more cost-effective than hiring onsite security personnel.

What If Something Happens To The System?

Pacific Surveillance offers a worry-free maintenance policy. If equipment fails due to normal wear and tear, they will replace it at no extra cost. Software updates are done regularly, ensuring comprehensive maintenance.

What Are Some Of The Services Offered With Remote Guarding?

Services include two-way audio communication, facial recognition, perimeter security, detecting unauthorized activity, loitering prevention, equipment protection, and license plate recognition.

What kind of security services do you offer?

We provide a variety of services including unarmed guards, event security, mobile patrols, surveillance monitoring, and more.

Are your security services available 24/7?

Yes, we offer 24/7 security solutions to meet your needs at any time.

How can I get a quote for security services?

You can contact us directly via phone or through our contact form on the website for a customized quote.

In which industries do you offer security services?

We service a wide range of industries including banks, construction sites, hospitals, and much more.

Why does the Deep Sentinel Smart Home Surveillance System require a subscription?

The subscription is essential for providing proactive security measures. Our system utilizes LiveSentinel™ with trained guards who intervene when suspicious activity is detected, allowing us to take immediate action and alert the police.

Why can’t I just buy your camera without the subscription service?

The subscription enables us to deliver preventive measures against theft, with trained surveillance guards ready to act quickly.

How does Deep Sentinel differ from traditional security systems?

Unlike traditional systems that react after an incident occurs, Deep Sentinel offers proactive monitoring and detailed data for police, effectively increasing response times.

Where are your guards located?

Our surveillance agents are based in Pleasanton, CA, with overseas offices for additional coverage during off-peak hours.

What types of security services do you offer?

We offer a range of services including uniformed security officers, executive protection, construction site security, parking enforcement, healthcare security, and more.

How can I get a free consultation?

You can request a free consultation by filling out the online form on our website or by calling our office directly.

What areas do you service?

Our services are primarily available in Northern California and beyond, with extensive operations across various sectors.

CCTV Nearby | Discover CCTV installers in California, Pleasanton

CCTV installers in California, Pleasanton

Vega Systems Inc

phone language Video Surveillance

Opens at 9:00 AM ⌁ 22.0km

UNKNOWN years in business