I forgot my password. Is there any way to reset it?

Please reach out to your reseller for assistance in resetting your password. Ensure to change the password on your DVR/NVR after logging in.

I entered my password but it says ‘The user has been locked.’

If you enter the wrong password too many times, you will have to wait 30 minutes before trying again.

Can I view the cameras on a PC?

Yes, you can access the IP camera or DVR/NVR through Internet Explorer. PSS can be used to view multiple cameras from different locations.

Can I view the cameras on a MAC?

Yes, the web service for the IP camera or DVR/NVR can be accessed via Safari. You can download the Mac version of PSS from our website.

What app is available for smartphones?

For Apple, the app is iDMSS, and for Android smartphones, it is gDMSS.

How do I access the IP camera or DVR/NVR from the internet?

Ensure that TCP ports 80 and 37777 are forwarded in your router/modem.

How do I forward or open ports in the router?

Visit http://www.portforward.com/ to find a guide specific to your router brand.

I cannot view the cameras when I log into the Web Service through Internet Explorer.

Check that ActiveX is enabled in Internet Explorer and install any necessary controls that are prompted.

The IP address for the camera keeps changing.

Disable DHCP and assign a static IP address for the cameras.

How many users can connect to an IP camera or DVR/NVR at one time?

The default is 10 users, but you can increase it to a maximum of 20.

How do I set up DDNS on the DVR/NVR?

Contact the reseller for assistance with the password to set up DDNS.

Where do I register for DDNS?

For specific registration details, consult your reseller.

How do I set up the gDMSS/iDMSS app for smartphones?

Instructions for setup can be found in the user manual provided.

What services do you offer?

We offer a variety of services including 24/7 alarm monitoring, patrol response, video monitoring, vacation watch, and smart signal services.

How quickly can you respond to alarms?

Our dense patrol network allows us to respond to alarms quickly, ensuring your property is secure without delay.

What types of security cameras do you offer?

We provide various types of security cameras, including IP cameras, PTZ cameras, bullet cameras, dome cameras, and panoramic cameras, ensuring solutions for diverse security needs.

Do you offer technical support for your products?

Yes, we offer comprehensive technical support tailored to help our customers effectively use and integrate our security camera systems.

What services does Avante Technologies offer?

Avante Technologies provides a range of services including camera systems, access control, structured cabling, and phone systems.

What should I consider when choosing a security camera?

Consider the quality, reliability, processing speed, and price of the camera. Higher-quality cameras offer better performance, especially under varying lighting conditions.

Do you offer consultations before installation?

Yes, we offer free consultations to discuss your security needs and find the best solutions for your organization.

What types of security services do you offer?

We provide a wide range of security services, including commercial security, residential security, event security, and mobile patrol services.

Are your security personnel licensed and trained?

Yes, our security professionals are experienced and licensed, ensuring the highest level of protection for your property and assets.

What are your operating hours?

We operate 24/7, providing security services at any time you may need them.

CCTV Nearby | Discover CCTV installers in California, Lawndale

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CCTV installers in California, Lawndale

Brentwood Electrical Experts

Karsof Systems LLC

Prudent Security Solutions

GOGSS

PowerCCTV

Los Angeles Professional Security

CST Security

Avante Technologies

Guardian Eagle Security Inc.

LA CCTV Supply

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