I forgot my password. Is there any way to reset it?

Please reach out to your reseller for assistance in resetting your password. Ensure to change the password on your DVR/NVR after logging in.

I entered my password but it says ‘The user has been locked.’

If you enter the wrong password too many times, you will have to wait 30 minutes before trying again.

Yes, you can access the IP camera or DVR/NVR through Internet Explorer. PSS can be used to view multiple cameras from different locations.

Yes, the web service for the IP camera or DVR/NVR can be accessed via Safari. You can download the Mac version of PSS from our website.

For Apple, the app is iDMSS, and for Android smartphones, it is gDMSS.

Ensure that TCP ports 80 and 37777 are forwarded in your router/modem.

Visit http://www.portforward.com/ to find a guide specific to your router brand.

Check that ActiveX is enabled in Internet Explorer and install any necessary controls that are prompted.

Disable DHCP and assign a static IP address for the cameras.

The default is 10 users, but you can increase it to a maximum of 20.

Contact the reseller for assistance with the password to set up DDNS.

For specific registration details, consult your reseller.

Instructions for setup can be found in the user manual provided.

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