What types of security systems do you offer?

We offer a range of security systems including whole home alarm systems, video monitoring, and mobile app control options.

Are there contracts required for your services?

No, we provide our monitoring services without the need for contracts.

What is included in your monthly monitoring plans?

Our plans include 24/7 monitoring with options for landline, cellular, and video monitoring depending on the package selected.

What types of fire safety services do you provide?

We offer a wide range of fire safety services including fire alarm installations, fire suppression systems, fire extinguishers, inspections, and maintenance.

Do you provide services outside of Columbus, OH?

Yes, we serve various areas including Athens, Chillicothe, and parts of West Virginia and Pennsylvania.

How can I contact Snouffer's Fire & Safety for more information?

You can reach us by calling our office at (740) 807-1501 or toll-free at (800) 353-0837.

Do your cameras require cell service?

No. Our cameras transmit images to a base receiver using our proprietary wireless protocol, so there are no monthly fees.

How do the cameras know when to take a picture?

The cameras are motion activated and will automatically take a picture when motion is detected.

What is the range of the motion detector?

The motion detector typically works within a range of about 100 feet, though this may vary with temperature.

Do the cameras take pictures at night?

Yes, they use an infrared flash that is mostly invisible to the human eye.

How do I view the pictures?

Pictures are received at the base connected to a computer running the X-Series Network Manager software.

Do the cameras take videos?

Yes, they can record video clips with a maximum length of 30 seconds.

What is the resolution of the pictures and video?

Picture resolution can be adjusted from 1/3 Megapixel to 5 Megapixel, while video resolution ranges from 640x360 to 720HD.

How do I adjust the settings on the cameras?

Settings are adjusted wirelessly with the X-Series Network Manager software.

Can I view pictures on my smartphone?

Yes, with the optional Livecam service and X80 app, you can view pictures and receive notifications.

A 'hop' refers to the relay of transmission messages from one device to another.

Do you offer setup service?

Yes, on-site setup services are available, especially for larger installations.

Are you GSA approved?

Yes, we are a GSA Multiple Award Schedule Contract Holder.

Where are your cameras used?

Our cameras are used worldwide in various extreme environments.

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