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Thermelec Security

4.3 (2) 2
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Reviews
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Emily Rodriguez
Nov 10, 2022
Absolutely happy with the monitoring service provided! No long contracts and affordable payment options are a big plus.
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Natalie Huang
Dec 10, 2022
Thermelec Security provided exceptional service from start to finish when we installed our security system. The team was professional and knowledgeable, ensuring we understood how everything worked. Highly recommend them!
Frequently asked questions
help_outline How does my alarm system work?
The alarm system consists of various devices placed around your home in areas prone to break-ins. All devices are controlled by a central panel connected to your phone system. If a zone is compromised, the alarm system will dial out and send a message to the Monitoring Centre. Entering your code will deactivate the system.
help_outline Why is my motion sensor giving false alarms?
False activations of the motion detector can occur due to open windows causing curtains to flap, animals entering areas where they're usually excluded, or temperature changes caused by heaters or coolers.
help_outline Why does my alarm system take so long to notify the Monitoring Centre?
The alarm system has a delay period allowing you to disarm the system to avoid false alarms, typically ranging from 30 seconds to 3 minutes based on your system settings.
help_outline Why does my keypad display not ready?
If the keypad displays 'not ready', it indicates the alarm system is unable to arm. This is usually due to an open door or window or a motion detector sensing movement.
help_outline My alarm went off accidentally. Why didn't I receive a call?
The alarm system allows a brief window for cancellation before sending a signal to the Monitoring Centre, preventing false alarm notifications.
help_outline What happens when I press the panic or fire alarm buttons?
Pressing and holding the panic or fire alarm buttons for 3-5 seconds activates an alarm that transmits to the Monitoring Centre, who will follow the emergency procedure if they can't verify the situation.
help_outline If the power goes off, will my alarm system still work?
Yes, the alarm system has a back-up battery to keep it operational during power outages for several hours. A low battery signal will be sent to the Monitoring Centre if the battery is running low.
help_outline What should I do if I’m moving?
Notify the office at least 4 weeks before your move date to stop monitoring and any automatic payments. It's often better to install a new system at your new property.
help_outline What should I do if I set the fire alarm off?
Wait for the smoke to clear, then press *7 to reset the smoke alarm.
4.3
6 reviews

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Business History

Established in 2014 • 9 years in business
Thermelec Security has been serving the Perth community since 2014, focusing on high-quality security solutions.

What We Offer

Surveillance Systems

CCTV Installation
Installation of high-definition security camera systems for residential and commercial properties.

Security Services

Monitoring Services
24/7 monitoring of security systems to ensure immediate response to any alerts.

Safety Equipment

Smoke Alarm Installation
Installation and maintenance of life-saving smoke alarm systems in compliance with safety regulations.

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